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- Tasks: Manage claims, interact with customers, and ensure smooth case progression.
- Company: Join Davies, a people-first company focused on collective success.
- Benefits: Enjoy flexible work options, discounts, and a supportive wellbeing programme.
- Why this job: Be part of a positive team culture while making a real impact.
- Qualifications: Relevant claims experience and strong customer service skills required.
- Other info: Opportunities for professional growth and community involvement await you.
The predicted salary is between 28800 - 43200 £ per year.
Claims Case Manager
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Bolton
Description
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.
As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
What will your day look like:
- 🚀 Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- 🤝 Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- 🌐 Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- 🎨 Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
- 📜 Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer.
- 🌟 Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- 🤝 Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
- 📊 How We Measure Success: SLA Performance: You’ll ace it.
- ☎️ Phone Audit: Your phone skills? A+
- 📈 Lifecycle Metrics: You’ll own them.
- 🕵️♂️ Audit: No breaches here.
- 🌟 PDR Forms: Completed and shining.
- 🚀 Team Performance: You’re the MVP.
Requirements:
- 📜 Relevant Claims Experience
- 🎭 Good Customer Service Skills
- ⏰ Time Management Wizardry
- 🤝 Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together! 🚀🌟
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\’s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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Claims Handler employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Claims Handler, especially proactive case management and customer interactions. Understanding these aspects will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully managed customer relationships in the past. This will highlight your ability to treat customers fairly, which is crucial for this role.
✨Tip Number 3
Research Davies' values and culture to align your responses with their emphasis on teamwork and self-development. This will help you connect with the interviewers and show that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your time management skills and how you've effectively handled multiple cases or tasks simultaneously. This is essential for meeting SLAs and demonstrating your capability as a Claims Handler.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant claims experience and customer service skills. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal charm and time management abilities. Mention specific examples of how you've successfully managed claims or provided excellent customer service in the past.
Showcase Your Team Spirit: In your application, emphasise your ability to work well in a team. Share experiences where you contributed positively to a team environment, as this aligns with the company's culture.
Highlight Your Commitment to Self-Development: Mention any relevant training or professional qualifications you have pursued. This shows that you are proactive about your personal growth and ready to embrace feedback and learning opportunities.
How to prepare for a job interview at Davies
✨Showcase Your Claims Experience
Make sure to highlight your relevant claims experience during the interview. Be prepared to discuss specific cases you've managed, focusing on how you met SLAs and resolved issues effectively.
✨Demonstrate Customer Service Skills
Since customer interactions are key in this role, share examples of how you've treated customers fairly and professionally in past positions. This will show that you understand the importance of customer satisfaction.
✨Emphasise Time Management Abilities
Talk about your time management skills and how you've successfully handled multiple cases simultaneously. Provide examples of how you prioritised tasks to meet deadlines without compromising quality.
✨Be a Team Player
Davies values teamwork, so be ready to discuss how you've collaborated with colleagues in previous roles. Share instances where you contributed positively to team dynamics and helped achieve collective goals.
