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- Tasks: Join our Property team as a Claims Handler, assisting customers and processing claims.
- Company: Davies is a leading international insurance company focused on customer satisfaction.
- Benefits: Enjoy hybrid working, 25+ days holiday, wellbeing support, and discounts with UK retailers.
- Why this job: Be the voice of Davies, making a real impact in customers' lives while growing your career.
- Qualifications: Strong communication, numeracy, literacy, and IT skills; a proactive and adaptable attitude is essential.
- Other info: Flexible benefits and inclusive policies to support your wellbeing and work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Claims Handler
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Preston
Description
Key Responsibilities
- Liaising with customers, insurers, suppliers, and colleagues nationwide
- Analysing policies to determine claim coverage and devise efficient claims processing strategies
- Keeping policyholders informed about claim progress through well-crafted correspondence
- Setting up new claims, appoint contractors, and update internal systems
- Issuing payments and arrange settlements as needed
- Ensuring compliance with contractual and regulatory requirements
- Contributing to team success and driving business growth
Skills, Knowledge & Expertise
- Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
- Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
- Attention to Detail: Excellence lies in the little things.
- Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
- Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
- Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Job Benefits
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100\’s of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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Claims Handler employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly claims handling. Understanding common terms and processes will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations. This will demonstrate your ability to thrive in fast-paced environments.
✨Tip Number 3
Research Davies as a company and their values. Being able to articulate why you want to work for them and how you align with their customer-centric approach will set you apart.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a Claims Handler, you'll need to convey information clearly and empathetically, so being prepared will give you an edge.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Claims Handler position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or claims management. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail and proactive attitude.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-centric approach and ability to thrive in fast-paced environments. Make sure to mention specific examples that showcase your skills and adaptability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Claims Handler.
How to prepare for a job interview at Davies
✨Showcase Your Customer-Centric Approach
As a Claims Handler, you'll be the voice of the company. Prepare examples of how you've provided excellent customer service in the past, demonstrating your empathy and communication skills.
✨Demonstrate Your Attention to Detail
In this role, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work, whether it's analysing policies or processing claims. Mention specific instances where your meticulousness made a difference.
✨Emphasise Your Adaptability
The insurance industry can be fast-paced and unpredictable. Share experiences where you've successfully navigated challenging conversations or situations, showcasing your ability to remain calm and professional under pressure.
✨Prepare for Technical Questions
Familiarise yourself with basic insurance terminology and processes. Be prepared to answer questions about claims handling and compliance, as this will demonstrate your readiness for the role and your proactive attitude towards learning.
