Department: Claims Management. Location: Bolton.
As a Property Claims Manager based in Bolton, you’ll be responsible for managing property claim cases, ensuring compliance, and delivering excellent customer service.
Key Responsibilities
- Proactive Case Management: Own your caseload to consistently meet Service Level Agreements.
- Customer Interactions: Handle client interactions professionally and adhere to TCF principles.
- Third‑Party Management: Manage suppliers and drive cases to settlement while balancing service, cost, and time.
- Work Quality: Follow internal processes and guidelines, delivering high‑quality work.
- Authority and Compliance: Stick to rules, governance, and data security.
- Self‑Development: Pursue feedback, learning courses, and PDRs.
- Team Player: Contribute positive teamwork and uphold a supportive culture.
Success Metrics
- SLA Performance
- Phone Audit
- Lifecycle Metrics
- Audit (no breaches)
- PDR Forms completion
- Team Performance
Requirements
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Skills
- Interpersonal Skills
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension matching contribution model: Employee 1.5%, Employer 2%; Employee 3%, Employer 3%; Employee 5%, Employer 5%.
- My Choices at Davies provides: High Street discounts and Financial wellbeing hub.
- Refer a Friend
- Cycle to Work Scheme
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100’s of retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include holiday purchase
