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- Tasks: Manage claims proactively, ensuring smooth processes and excellent customer interactions.
- Company: Join Davies, a people-first company with a collaborative culture.
- Benefits: Enjoy flexible working, career growth, and great perks like discounts and life assurance.
- Other info: Embrace a dynamic environment with opportunities for self-development and teamwork.
- Why this job: Be the hero behind the scenes, making a real impact in claims management.
- Qualifications: Relevant claims experience and strong customer service skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
What will your day look like:
- Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
- SLA Performance: You’ll ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You’ll own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You’re the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together!
Benefits:
- Career learning opportunities
- Environmental High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Claims Case Manager employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed cases or improved customer interactions. This is your chance to shine and demonstrate your superpowers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Case Manager
Some tips for your application 🫡
Show Your Claims Experience: Make sure to highlight your relevant claims experience in your application. We want to see how you've tackled similar challenges before, so don’t hold back on those success stories!
Customer Service is Key: Since customer interactions are a big part of the role, let us know about your customer service skills. Share examples of how you’ve treated customers fairly and resolved issues with professionalism.
Be Organised and Timely: Time management wizardry is essential for this position. In your application, mention how you keep your caseload organised and meet deadlines. We love a proactive approach!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website! It’s the best way for us to receive your application and get the ball rolling on your journey with us.
How to prepare for a job interview at Davies
✨Know Your Claims Inside Out
Before the interview, brush up on your claims management knowledge. Understand the key processes and regulations that govern the industry. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer interactions in the past. Highlight situations where you treated customers fairly and resolved issues effectively. This is crucial for a role that prioritises customer satisfaction.
✨Demonstrate Your Time Management Wizardry
Be ready to discuss how you manage your caseload and meet SLAs. Share specific strategies or tools you use to stay organised and efficient. This will reassure them that you can handle the demands of the job.
✨Emphasise Teamwork and Collaboration
Davies values a positive team culture, so be prepared to talk about your experiences working in teams. Share how you contribute to a collaborative environment and support your colleagues, as this will resonate well with their values.