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- Tasks: Lead high-value property claims and deliver exceptional client service.
- Company: Davies, a leader in Major & Complex Loss management.
- Benefits: Flexible working, professional development, and competitive financial perks.
- Other info: Join a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact while navigating complex challenges in a supportive environment.
- Qualifications: Experience in loss adjusting and strong communication skills required.
The predicted salary is between 60000 - 75000 ÂŁ per year.
As a Senior Manager within our Major & Complex Loss (MCL) team, you'll be at the forefront of handling some of the most challenging and highâvalue property claims in the industry. From High Net Worth portfolios to major domestic and commercial lossesâincluding subsidence and escape of oilâyou'll bring expertise, leadership, and exceptional client service to every case. This role is ideal for someone who thrives on complexity, enjoys autonomy, and takes pride in delivering outstanding technical and customer outcomes.
Responsibilities
- Managing a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism
- Meeting and exceeding the demanding service standards of our MCL clients
- Driving progress on all cases, ensuring timely, accurate, and highâquality outcomes
- Applying and championing company systems, processes, and best practices
- Tailoring your approach to meet the unique needs of individual clients
- Producing clear, insightful, and technically robust reports and correspondence
- Building strong, trusted relationships with clients, brokers, and stakeholders
- Communicating proactively with all parties to keep cases moving smoothly
- Working collaboratively within a highâperforming team to deliver exceptional results
- Supporting business development by strengthening existing relationships and identifying new opportunities
- Leveraging the wider Davies Group to enhance the policyholder experience
- Participating in a 1-in-3 onâcall rota for outâofâhours support for a key client
Knowledge and Abilities
- Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses
- Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications
- Outstanding interpersonal and communication skills
- A calm, dependable, and persistent approachâespecially under pressure
- A flexible mindset and the ability to adapt to shifting priorities
- A track record of delivering highâquality technical work in a fastâpaced environment
- A full, clean driving licence
Why This Role Matters
You'll be a key figure in delivering the exceptional service that Davies is known for. Your expertise will help clients navigate some of their most challenging moments, and your leadership will help strengthen our reputation in the complex loss arena. This is a chance to make a real impactâprofessionally, commercially, and personally.
Benefits
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Senior Manager - Major Complex Loss in Burnley employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Manager - Major Complex Loss in Burnley
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and donât be shy about letting people know youâre on the lookout for opportunities. You never know who might have the inside scoop on a role thatâs perfect for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that youâre not just a good fit for the role, but for the team as well.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience with complex claims and how youâve delivered exceptional client service in the past.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in joining our team at Davies and ready to tackle those major and complex losses head-on.
We think you need these skills to ace Senior Manager - Major Complex Loss in Burnley
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with High Net Worth and complex property claims. We want to see how your skills align with the role, so donât hold back on showcasing your expertise!
Showcase Your Leadership Skills: As a Senior Manager, weâre looking for someone who can lead and inspire. Use your application to demonstrate your leadership experience and how you've successfully managed teams or projects in the past.
Be Clear and Concise: When writing your application, clarity is key! We appreciate well-structured reports and correspondence, so make sure your application reflects that. Keep it professional but let your personality shine through.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity. Donât miss out!
How to prepare for a job interview at Davies
â¨Know Your Stuff
Make sure you brush up on your knowledge of major and complex loss claims, especially in high net worth scenarios. Familiarise yourself with common challenges like subsidence and oil escape, as well as the specific processes and best practices that Davies employs.
â¨Showcase Your Leadership Skills
As a Senior Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams or projects in the past, particularly in high-pressure situations. Highlight your ability to drive progress and deliver exceptional results.
â¨Build Rapport
Strong relationships are key in this role. Think about how you can connect with clients and stakeholders during the interview. Be ready to discuss your approach to building trust and maintaining communication throughout the claims process.
â¨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think through potential complex loss situations and how you would handle them, showcasing your calm and dependable nature under pressure.