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- Tasks: Manage claims cases and ensure smooth customer interactions with a focus on service excellence.
- Company: Join Davies, a people-first company that values teamwork and collective success.
- Benefits: Enjoy flexible working, career development, and a range of health and financial perks.
- Why this job: Be the hero behind the scenes, making a real impact in people's lives.
- Qualifications: Relevant claims experience and strong customer service skills are essential.
- Other info: Embrace a vibrant culture with opportunities for personal growth and community involvement.
The predicted salary is between 24000 - 36000 £ per year.
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you will be the hero behind the scenes.
What will your day look like:
- Proactive Case Management: You will own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it’s clients or direct customers, you will handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You’ve got this. Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities: How We Measure Success:
- SLA Performance: You will ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You will own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You’re the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies.
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Trainee Claims Case Manager in Bolton employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Case Manager in Bolton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Davies. Check out their values and how they treat their employees. This will help you connect with them during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your claims experience and customer service skills. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've excelled in managing cases or providing top-notch customer service. This will demonstrate your abilities and make you stand out as a candidate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Trainee Claims Case Manager in Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re excited about becoming a Trainee Claims Case Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant claims experience and customer service skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Davies
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management. Understand the key processes and terminology that are relevant to the role. This will not only show your enthusiasm but also demonstrate that you’re serious about the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you treated customers fairly and resolved issues effectively. This is crucial for a role that prioritises customer interactions.
✨Demonstrate Time Management Mastery
Be ready to discuss how you manage your time and prioritise tasks. Use specific examples to illustrate your ability to handle a caseload while meeting SLAs. This will reassure them that you can keep things moving smoothly.
✨Emphasise Team Spirit
Davies values teamwork, so come prepared to talk about how you’ve contributed to team success in the past. Share stories that reflect your positive attitude and collaborative spirit, showing that you’re not just a lone wolf but a team player.
