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- Tasks: Manage cases proactively and ensure smooth customer interactions.
- Company: Join Davies, a people-first company in Bolton.
- Benefits: Enjoy competitive pay, career development, and flexible benefits.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Relevant claims experience and excellent customer service skills.
- Other info: Be part of a vibrant team with great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you will be the hero behind the scenes.
What will your day look like:
- Proactive Case Management: You will own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it’s clients or direct customers, you will handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities: How We Measure Success:
- SLA Performance: You will ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You will own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You’re the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together!
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Metal, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Trainee Case Manager in Bolton employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Case Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case management. Role-play with a friend or use online resources to boost your confidence and nail that interview!
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your charm shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Trainee Case Manager in Bolton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Trainee Case Manager and making a difference in people's lives.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant claims experience and customer service skills. We love seeing how your unique background fits with our team!
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. Remember, we value interpersonal charm, so let your personality come through while keeping it polished.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Davies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Trainee Case Manager. Familiarise yourself with claims management processes and the importance of SLAs. This will show that you're genuinely interested and ready to take on the responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you treated customers fairly and resolved issues effectively. This is crucial for the role, so be ready to impress with your interpersonal charm!
✨Time Management is Key
Think of specific instances where you've successfully managed your time and caseload. Be prepared to discuss how you prioritise tasks and ensure deadlines are met. This will demonstrate your wizardry in time management, which is essential for the job.
✨Embrace Feedback and Growth
During the interview, express your eagerness to learn and grow. Talk about how you've used feedback in the past to improve your skills. This aligns perfectly with the self-development aspect of the role and shows you're a team player ready to thrive at Davies.
