At a Glance
- Tasks: Supervise and mentor credit hire file handlers to achieve technical excellence.
- Company: Join a dynamic team at Keoghs, focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a range of employee perks.
- Other info: Great career growth opportunities in a culture that values connection and teamwork.
- Why this job: Make a real impact by driving policies and strategies in a supportive environment.
- Qualifications: Qualified Solicitor with credit hire experience and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view. The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.
Key Responsibilities
- Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
- Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit.
- Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director.
- Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
- Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
- Manage individual file handlers on a performance improvement plan when relating to technical issues.
- Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
- Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
- To ensure compliance with the SRA Standards and Regulations.
- Adhere to the Keoghs Values.
Working Hours: 35 hours per week worked 9am to 5pm Monday to Friday inclusive with 1 hour for lunch.
Skills, Knowledge and Expertise
- Credit hire experience either defendant (preferable) or claimant.
- Qualified Solicitor or equivalent.
- Previous experience of handling own caseload.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
- We are connected
- We are dynamic
- We are innovative
- We succeed together
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover
- Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
Technical Supervisor - Credit Hire Team in Bolton employer: Davies
Keoghs is an exceptional employer that prioritises the growth and development of its employees, particularly in the role of Technical Supervisor within the Credit Hire Team. Located in Bolton, the company fosters a dynamic and supportive work culture, offering comprehensive benefits such as private medical insurance, a generous holiday allowance, and access to wellness resources. With a strong emphasis on mentorship and technical excellence, Keoghs provides ample opportunities for professional advancement while ensuring a collaborative environment where employees can thrive together.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Supervisor - Credit Hire Team in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and credit hire sectors. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to credit hire claims and think about how your experience aligns with their goals. We want you to show them you’re not just a fit for the role, but for the team culture too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We can’t stress enough how important it is to articulate your technical knowledge and experience clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to show you were engaged and interested.
We think you need these skills to ace Technical Supervisor - Credit Hire Team in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Supervisor role. Highlight your credit hire experience and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your mentoring and coaching experience, as well as your approach to technical excellence.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention how you've tackled challenges in the past. We love candidates who can anticipate problems and come up with effective solutions, so give us the goods!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our dynamic team!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you brush up on your credit hire knowledge, especially from a technical perspective. Understand the key responsibilities of the Technical Supervisor role and be ready to discuss how your experience aligns with them.
✨Showcase Your Leadership Skills
Since this role involves mentoring and coaching file handlers, prepare examples of how you've successfully led teams or individuals in the past. Highlight your ability to drive policies and strategies that enhance technical progression.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of specific situations where you've had to anticipate problems and identify solutions, particularly in a legal or claims context.
✨Align with Company Values
Familiarise yourself with Keoghs' values: being connected, dynamic, innovative, and succeeding together. Be ready to share how your personal values align with theirs and how you can contribute to their culture.
