Field Motor Engineering | Davies | Hybrid Role
Lead. Influence. Drive Performance.
At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast‑paced, operational environment and is passionate about delivering excellence in customer and client outcomes.
You will be based 2 days per week in our Bolton Office.
What you’ll be doing
Leadership & Team Development
- Lead, coach, and motivate a high‑performing team
- Conduct regular 1:1s, reviews, and development planning
- Create a positive, supportive, and engaging team culture
- Act as a role model—bringing energy, accountability, and enthusiasm
- Ensure appropriate team resourcing and holiday coordination
Operational Excellence
- Deliver and maintain KPI and SLA performance targets
- Oversee route planning and inspection scheduling
- Ensure all activity aligns with client requirements and service standards
- Handle complex claims and high‑level escalations effectively
- Drive consistency, quality, and accuracy across all outputs
Stakeholder & Client Management
- Manage escalations from customers, insurers, and repairers
- Build and maintain strong client relationships
- Collaborate closely with account management teams
- Communicate confidently across phone and email channels
Performance, Reporting & Improvement
- Produce and analyse Management Information (MI) and reports
- Identify trends, risks, and opportunities for improvement
- Drive process optimisation within a structured, process‑led environment
- Ensure alignment between operational delivery and wider business strategy
Change & Governance
- Support and lead business change initiatives
- Clearly communicate change, ensuring team understanding and engagement
- Maintain compliance with Health & Safety and company policies
- Participate in Business Continuity Planning
What we’re looking for
Experience & Knowledge
- Proven experience in a Team Manager / leadership role
- Background in motor engineering, claims, or insurance operations
- Strong understanding of Audatex or similar estimating systems
- Experience working in a commercial, KPI‑driven environment
- Knowledge of process‑driven operations and optimisation
Skills & Attributes
- Exceptional leadership and people management skills
- Strong organisational and planning capability
- Confident communicator with excellent interpersonal skills
- Commercial awareness with strong numerical ability
- Skilled negotiator with sound decision‑making ability
- Resilient, adaptable, and solutions‑focused
- Ability to manage competing priorities in a fast‑paced environment
Benefits
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
