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- Tasks: Supervise and mentor a team handling motor recovery claims, ensuring technical excellence.
- Company: Join a leading legal firm with a focus on innovation and client care.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Other info: Hybrid working available, with excellent career growth opportunities.
- Why this job: Make a real impact by developing talent and improving service quality in a dynamic environment.
- Qualifications: Qualified solicitor or CILEX with experience in motor recovery claims and litigation.
The predicted salary is between 40000 - 50000 £ per year.
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
At a high level, the aim of this role is to ensure that the work produced by the Recoveries Litigation teams is technically excellent and fully aligned with the Recoveries Quality Framework and expectations of our clients.
Key Responsibilities
- Handle a caseload of SCT litigated claims.
- Work with the Technical Manager to continuously improve best practice.
- Supervise file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
- Support and develop the technical expertise of the teams, including development of pre-litigated handlers, handlers issuing claims and/or handling SCT files through supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
- Actively mentor and coach individuals to extend their technical knowledge and expertise.
- Identify training requirements and provide feedback to the Technical Manager.
- Develop all new starters to achieve their first financial authority within 6 months of joining Keoghs.
- Manage individual file handlers on a performance improvement plan relating to technical issues.
- Continuously review suitability of workflows/processes and identify areas of risk and potential risk.
- Recommend strategies and actions to remove blockers and improve the quality of service and KPI performance.
- Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager.
- Support the Technical Manager to influence, guide and lead Team Leaders to deliver improved quality and client care.
- Identify training needs, develop and deliver training as agreed with the Technical Manager.
- Help identify and collate causes and trends from IRFs and drive towards a swift resolution.
- Deal with ad hoc referrals from the team and refer to the Technical Manager where necessary.
- Consistently achieve against personal targets and objectives set by the business unit director and tactical delivery director.
- Ensure compliance with the SRA Standards and Regulations.
Working Hours
Monday-Friday 9am-5pm with 1 hour for lunch. This role is based in the Bolton office with hybrid working.
Skills, Knowledge and Expertise
- Qualified solicitor / CILEX with necessary practice rights (consideration will also be given to CILEX Lawyers).
- Up to date and relevant experience of Motor Recovery claims either Defendant / Claimant (preferable).
- Litigation experience is essential.
- Previous experience of handling own caseload.
- A complete understanding of the claims process and delivery of client requirements including achieving KPIs.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- Excellent listening and verbal communication skills.
- Ability to anticipate problems and identify solutions.
- A strong desire to invest in and develop others is required.
- Experience in supervising, training others and/or mentoring.
- Preparation for and attendance at client review meetings will be required from time to time.
- Close liaison with other teams and key stakeholders will be part of the role.
- Good working knowledge of Excel and PowerPoint advantageous.
- Presentation skills – to include delivery of training.
- Calm under pressure with the ability to re-prioritise and delegate effectively when required.
- Confident with the ability to take initiative to innovate and adapt to changing situations.
- Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met.
- Work effectively within the Keoghs Shared Values framework.
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
Motor Technical Supervisor in Bolton employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Technical Supervisor in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience and how it aligns with the job description. Confidence is key, so make sure you’re ready to shine!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Motor Technical Supervisor in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Motor Technical Supervisor role. Highlight your relevant experience in motor recovery claims and any supervisory roles you've held. We want to see how your skills align with our needs!
Showcase Your Technical Expertise: Since this role is all about technical excellence, don’t shy away from detailing your knowledge of the claims process and any litigation experience. We’re keen to see how you can contribute to improving best practices within our teams.
Demonstrate Your Leadership Skills: We’re looking for someone who can mentor and develop others. Share examples of how you’ve successfully trained or supervised team members in the past. This will show us that you have what it takes to lead and inspire our file handlers.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you brush up on your knowledge of motor recovery claims and the litigation process. Be ready to discuss specific cases you've handled and how you achieved client KPIs. This shows you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
Since this role involves supervising and mentoring others, be prepared to share examples of how you've developed team members in the past. Talk about your approach to coaching and how you've helped others improve their technical skills.
✨Be a Problem Solver
Demonstrate your ability to anticipate issues and propose solutions. Think of a time when you identified a risk or a blocker in a process and how you addressed it. This will highlight your proactive mindset and your commitment to continuous improvement.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your presentation skills and confidence in front of others.