Part Time Administrator in Birmingham

We are looking for a highly organised and detail-oriented individual to join our team in an administrative support role. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working with accuracy, structure, and clear processes. This is a part time role for 21 hours which can be 3 full 7 hour days or spread across 4 or 5 days.

In this role, you will play a key part in supporting the wider business by handling tasks such as:

• Processing payments
• Preparing claims for billing and closure
• Managing archiving requests
• Responding to general enquiries

You will work closely with colleagues to ensure service level agreements are met while maintaining a high standard of customer service and attention to detail. We are seeking a proactive and resilient team player who can manage multiple priorities, demonstrate strong numerical and written skills, and confidently use standard office tools such as Word and Excel.

While previous administration experience is beneficial, we also welcome candidates with the right attitude, strong organisational skills, and a willingness to learn. If you are someone who takes pride in accuracy, enjoys solving problems, and is motivated to contribute to a collaborative and client-focused environment, we would love to hear from you.

What will your day look like:

• Review and process payments in line with file handler and client instructions
• Monitor and manage external archiving requests and submissions
• Reviewing claims ready for final billing and closure
• Answer telephone calls as required and deal with general enquiries
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Knowledge and Abilities:

• A good standard of written English
• A good mathematical mind
• Previous experience of working in an administration role is preferable but not essential
• Familiarity with standard office packages such as Word and Excel
• Demonstrate a high level of accuracy in data input and attention to detail
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
• Provides solutions rather than problems – shows initiative
• Work to deadlines to achieve client service level agreements in a changing and demanding environment
• Able to demonstrate effective management of time and resources
• Able to identify when guidance is required from other team members on decision making
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Benefits:

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan