Intelligence Data Manager in Birmingham

The Intelligence Database Manager (IDM) will be responsible for the effective use, maintenance, and development of Keoghs intelligence systems to help drive revenue growth and increase operational efficiencies. This role combines analytical expertise, robust data management skills and client engagement to ensure high-quality intelligence outputs, accurate data structures, and efficient workflows are maintained. The IDM will support investigations, operational teams, and strategic decision-making by transforming raw data into clear, actionable intelligence products and help drive high-quality fraud referrals both externally and internally.

Key Responsibilities

• Database Management
  • Manage, maintain, and optimise the organisation’s intelligence database(s), ensuring data integrity, accuracy, and consistency.
  • Create and maintain entity types, fields, data models, and controlled vocabularies.
  • Implement and monitor data quality controls, including deduplication and audit processes.
  • Manage user permissions, access levels, and security protocols in line with organisational policies.
• Fraud Identification
  • Optimisation of all Davies Group data sources to maximise and drive internal fraud referrals.
  • Oversee data ingestion, cleansing, validation, and structuring to support analytical outputs and optimise data matching solutions.
  • Automate existing core data feeds to drive revenue growth and increase operational efficiencies.
  • Identify further opportunities to enhance the scope and volume of information and intelligence being ingested into the database.
  • Oversee querying and analysis of existing intelligence and fraud data to support CFS matters and enrich available evidence.
  • Liaise with clients with regards to optimising fraud data washing processes and opportunities.
• Systems Development & Technical Support
  • Work with IT and operational teams to enhance database functionality, reporting tools, scope of data to be ingested, and integration with other systems.
  • Troubleshoot issues related to i2 software, database performance, and data workflows.
  • Support upgrades and configuration changes to i2 and associated systems.
  • Provide training, guidance, and support to colleagues on i2 tools and data handling best practices.
  • Create business cases for IT investment to improve, operationalise, or implement data-enrichment improvements.
• Compliance & Governance
  • Ensure all data held complies with legal, regulatory, and organisational requirements (e.g., GDPR, data retention, audit standards).
  • Maintain accurate documentation of processes, data structures, and system changes.
  • Support internal and external audits relating to data management and intelligence processes.
• Leadership
  • The role includes responsibility for the performance and technical development of an Intel Assistant or equivalent.
• Financial
  • Achieve objectives and financial targets.
  • Adhere to time recording policy.

Skills, Knowledge and Expertise

Essential

• Proven experience using i2 Analyst’s Notebook and/or i2 iBase in an analytical or intelligence environment.
• Strong understanding of data structures, relational databases, and data quality principles.
• Ability to identify and manage data opportunities for inclusion within intelligence systems.
• Experience of working with clients to develop and optimise data matching solutions.
• Ability to interpret complex datasets and present findings clearly.
• Experience working with sensitive or confidential information.
• Excellent attention to detail and problem-solving skills.
• Strong communication skills, with the ability to explain technical concepts to non-technical audiences.

Desirable

• Experience in investigations, fraud analysis, law enforcement, insurance intelligence, or similar fields.
• Knowledge of SQL, data modelling, or ETL processes.
• Familiarity with other analytical and data management tools (e.g., Power BI, Tableau, Egress, GIS platforms).
• Experience developing or delivering training on analytical tools.
• Understanding of intelligence cycle principles and analytical methodologies.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation