Pre-Lit Credit Hire File Handler in Belfast

To pursue settlement of a case load of pre-litigation credit hires file in accordance with agreed cycle times and spend targets, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and Third Party Solicitors and liaise with Insurers where necessary. This role will suit not only experienced Paralegals, but individuals who have experience in the Credit Hire sphere, to include in Insurance Companies. The cases you will work on will be varied and exciting, with opportunities to develop into specialisms of particular interest to you, as we play to the strengths of each team member.

Key Responsibilities

• Reviewing pre proceedings files, noting and abiding by Client Guidelines.
• Formulating, implementing and updating strategies as necessary.
• Delivering market leading indemnity spend and strong results for clients.
• Robust negotiations with Credit Hire Organisations and Third party Solicitors.
• Using current legal doctrine and case law strategies to expedite settlement.
• Assisting Fee Earners on litigated matters.
• Where appropriate building strong working relationships with insurer clients.
• Proactive handling of cases to avoid complaints or other issues.
• Ensuring tasks are carried out as per Schedule in Case Management System.
• Ensuring files are kept within ISO 9001 guidelines.
• To ensure compliance with the LSNI Regulations.

Working Hours

35 hours per week. Standard working hours are Monday – Friday 9.00 am – 5.00 pm with 1 unpaid hour for lunch. Hybrid and flexible working is available.

Skills, Knowledge & Expertise

• Some experience of handling Pre-litigated claims is essential.
• Specific experience of handling Pre-Litigated Credit Hire Claims is highly desirable.
• Educated to A Level standard or equivalent, with a degree being desirable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads, keep to deadlines and work under pressure.
• Excellent listening and verbal communication skills.
• Excellent analytical skills and attention to detail.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Ability to effectively work within a team.
• Confidence to take initiative to innovate and adapt to changing situations.
• Confidence to seek advice and guidance when dealing with new tasks.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.

Required Soft Skills

• Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours.
• Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues.
• Planning & Organisation – ability to structure, manage and prioritise workload accordingly.
• Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service.

Job Benefits

• 25 days holiday per year. This increases with level of service.
• Opportunity to buy & sell 3 days.
• Family Cover.
• Private Medical Insurance.
• Health Care Cash Plan.
• Death in Service.
• Critical Illness Cover.
• PHI/Income Protection (Private health insurance).
• Pension.
• Cycle to Work Scheme.
• Tech Scheme.
• Season Ticket Loan.
• Car Parking Scheme.
• Gym Flex.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets after successfully completing probation.