At a Glance
- Tasks: Lead client support and apprentice onboarding while ensuring satisfaction and data accuracy.
- Company: Join a diverse and inclusive team at a leading consulting firm.
- Benefits: Enjoy 25 days holiday, discounts, well-being support, and professional development opportunities.
- Other info: Flexible remote work with excellent career growth potential.
- Why this job: Make a real impact by supporting apprentices and clients in their success journey.
- Qualifications: Experience in Learning & Development and strong analytical skills required.
Apprenticeship Onboarding and Client Support Lead
Description: This role sits within our Operations Team and the successful candidate will support the team to ensure ongoing client satisfaction and Apprentice Onboarding. The Client Success Support Lead will need to have strong and diligent data analysis skills with good attention to detail.
Application Deadline: 3 November 2025
Department: Consulting
Location: Home United Kingdom
What You’ll Do
- Take ownership of monthly client reports for the Client Success Team.
- Assist the onboarding process by completing the process-driven aspects of the operation.
- Update systems and produce reports, liaising with the internal Compliance and Onboarding teams as necessary; inform clients of apprentice progress and business updates.
- Provide timely and pleasant communications to internal staff regarding planned and future opportunities on Work In Progress and Apprentice Approval.
- Update clients with upcoming apprentices nearing the end of their programme, celebrate achievements, and emphasise the support needed for programme completion.
- Update the Apprenticeship Service Account to ensure all Apprentices are correctly uploaded and funded.
- Support the follow-up of sales to potential new Clients for the Client Success Team.
- Work with the Client Success Team to de-escalate client issues in the onboarding stage, ensure timely completion of onboarding and minimise risks and complaints.
- Liaise with the data team to collate reports and presentations as required.
- Consistently update notes, action plans and changes to opportunities on Work in Progress.
- Monitor the progress of opportunities on Work In Progress, chase outstanding paperwork to ensure speed of sales conversions.
- Ensure all your CPD activity is undertaken in a timely fashion and identify your own development opportunities.
Miscellaneous
- Support other Professional Education internal teams (if required).
- Build relationships across Davies to ensure collaboration across the Group.
- Maintain learner and Davies Professional Education data, in line with policies and procedures.
- Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
What You’ll Bring to the Role
- Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with knowledge of the English Apprenticeship Levy
- Understanding of vocational qualifications including Apprenticeships and Functional Skills
- Experience of working within a regulatory environment
- Experience of working positively both within a team and independently
- Experience of working remotely and self-motivating time management
- Experience working with databases/platforms
- Good analytical abilities and able to be decisive
- Ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance
- Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders
- Excellent IT skills, including all Microsoft Office packages
- Ability to maintain discretion and confidentiality at all times
- Experience of working in client facing environments or high internal customer care departments with a positive service approach
- Self-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlines
- An understanding of Insurance and Financial Service industry including clients and professional bodies preferred
- Experience of data analysis, ability to interpret and present data, creating reports using formulas
Benefits
- Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension - matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification
- Seniority level: Executive
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Insurance
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Apprenticeship Onboarding and Client Support Lead employer: Davies
Davies is an excellent employer, offering a supportive work culture in Glasgow that prioritises employee growth and development. With comprehensive benefits and the opportunity for professional qualification, you will thrive in a forward-thinking environment that values your contributions and encourages a proactive approach to claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Apprenticeship Onboarding and Client Support Lead
✨Get Involved in Local Learning Communities
Join local adult education groups or community centres that host classes. It’s a great way to meet people in the same field, plus they often know about apprenticeship opportunities before they're posted online.
✨Leverage Your Network
Reach out to anyone you’ve met during your studies or any courses you’ve taken. Ask them if they know of any apprenticeship roles, especially in local education organisations, as they might just have the inside scoop on openings at places like Davies.
✨Show Off Your Passion for Lifelong Learning
In interviews and conversations, express your enthusiasm for adult education. Share experiences where you’ve helped others learn or even ongoing projects you're involved in. It’ll set you apart and show you’re committed to the field.
✨Apply Early and Often!
Many apprenticeships have specific application windows, so don’t hesitate to apply as soon as you see a role that interests you—especially at Davies. Keep checking their website and transfer any tips you gather from networking into your applications!
We think you need these skills to ace Apprenticeship Onboarding and Client Support Lead
Some tips for your application 🫡
Show Your Passion for Learning:When applying for an apprenticeship in adult continuing education, it's vital to highlight your enthusiasm for teaching adults and facilitating their learning journeys. Use your cover letter to share specific experiences that showcase your motivation to empower others and expand your own skills in this rewarding field.
Highlight Relevant Experience:Even if your experience isn't directly in education, include any relevant roles you've had, like mentoring, tutoring, or leading workshops. Showcase how these experiences shaped your understanding of adult learners and educational methods—this can really set you apart!
Tailor Your CV to the Educational Sector:Make sure your CV reflects your understanding of adult learning principles, and include any certifications or courses you've done in education or training. Using keywords that resonate with adult education can also help your application stand out to Davies.
Be Ready to Discuss Your Learning Style:Since this apprenticeship is about fostering learning, be prepared to discuss how you learn best and how you can adapt to meet the needs of diverse adult learners. Think about including a short section in your cover letter that showcases your adaptability and commitment to personal growth in educational methods!
How to prepare for a job interview at Davies
✨Show Your Passion for Education
In adult continuing education, demonstrating a genuine passion for teaching and learning is key. Be ready to share any experiences that showcase your enthusiasm for helping others learn, whether it's tutoring, mentoring, or even sharing your own learning journey.
✨Highlight Your Communication Skills
Effective communication is crucial in adult education. Prepare to discuss how you've adapted your communication style to suit different audiences. Maybe think of a time when you tailored your message for a group of learners with varying levels of experience.
✨Get Familiar with Learning Tools
As this is an apprenticeship, you'll likely be using various educational tools and platforms. Do a bit of homework on popular tools in the field like Learning Management Systems (LMS) or any specific software that Davies uses, and be prepared for questions about your comfort level with technology.
✨Demonstrate Your Willingness to Learn
As an apprentice, your learning potential is as important as your current skills. Be ready to discuss how you approach learning new concepts and how you’ve adapted in previous roles. Showing that you’re keen to grow in this field can really set you apart!
