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- Tasks: Lead client support and apprentice onboarding while ensuring satisfaction and data accuracy.
- Company: Join a diverse and inclusive team at a leading consulting firm.
- Benefits: Enjoy 25 days holiday, discounts, well-being support, and professional development opportunities.
- Why this job: Make a real impact by supporting apprentices and clients in their success journey.
- Qualifications: Experience in Learning & Development and strong analytical skills required.
- Other info: Flexible remote work with excellent career growth potential.
Apprenticeship Onboarding and Client Support Lead
Description: This role sits within our Operations Team and the successful candidate will support the team to ensure ongoing client satisfaction and Apprentice Onboarding. The Client Success Support Lead will need to have strong and diligent data analysis skills with good attention to detail.
Application Deadline: 3 November 2025
Department: Consulting
Location: Home United Kingdom
What You’ll Do
- Take ownership of monthly client reports for the Client Success Team.
- Assist the onboarding process by completing the process-driven aspects of the operation.
- Update systems and produce reports, liaising with the internal Compliance and Onboarding teams as necessary; inform clients of apprentice progress and business updates.
- Provide timely and pleasant communications to internal staff regarding planned and future opportunities on Work In Progress and Apprentice Approval.
- Update clients with upcoming apprentices nearing the end of their programme, celebrate achievements, and emphasise the support needed for programme completion.
- Update the Apprenticeship Service Account to ensure all Apprentices are correctly uploaded and funded.
- Support the follow-up of sales to potential new Clients for the Client Success Team.
- Work with the Client Success Team to de-escalate client issues in the onboarding stage, ensure timely completion of onboarding and minimise risks and complaints.
- Liaise with the data team to collate reports and presentations as required.
- Consistently update notes, action plans and changes to opportunities on Work in Progress.
- Monitor the progress of opportunities on Work In Progress, chase outstanding paperwork to ensure speed of sales conversions.
- Ensure all your CPD activity is undertaken in a timely fashion and identify your own development opportunities.
Miscellaneous
- Support other Professional Education internal teams (if required).
- Build relationships across Davies to ensure collaboration across the Group.
- Maintain learner and Davies Professional Education data, in line with policies and procedures.
- Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
What You’ll Bring to the Role
- Experience or understanding of Learning & Development, ideally within a FE & Skills provider, with knowledge of the English Apprenticeship Levy
- Understanding of vocational qualifications including Apprenticeships and Functional Skills
- Experience of working within a regulatory environment
- Experience of working positively both within a team and independently
- Experience of working remotely and self-motivating time management
- Experience working with databases/platforms
- Good analytical abilities and able to be decisive
- Ability to analyse a situation with employers or Apprentices and adapt the communication accordingly, to offer appropriate information, advice, support and guidance
- Excellent written, verbal and presentation skills, with confidence to deal with senior stakeholders
- Excellent IT skills, including all Microsoft Office packages
- Ability to maintain discretion and confidentiality at all times
- Experience of working in client facing environments or high internal customer care departments with a positive service approach
- Self-motivated, process-driven, organised with strong attention to detail and ability to manage own workload and meet deadlines
- An understanding of Insurance and Financial Service industry including clients and professional bodies preferred
- Experience of data analysis, ability to interpret and present data, creating reports using formulas
Benefits
- Davies are committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
- Join us and enjoy our ever-evolving benefits, including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service)
- Well-being centre
- Recognition programme
- Paid fertility appointments
- Fostering friendly employer
- Pension – matched contribution at 5%
- Life Assurance (4 x basic salary)
- Development, training, and professional qualification
- Seniority level: Executive
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Insurance
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Apprenticeship Onboarding and Client Support Lead employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship Onboarding and Client Support Lead
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills in data analysis and client support can shine through. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Apprenticeship Onboarding and Client Support Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Learning & Development and client support. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Data Skills: Since this role involves a lot of data analysis, be sure to mention any experience you have with databases or creating reports. We love candidates who can demonstrate their analytical abilities, so include specific examples where possible.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your information well. We appreciate good communication skills, so make sure your writing reflects that!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Davies
✨Know Your Stuff
Make sure you understand the ins and outs of the Apprenticeship Levy and vocational qualifications. Brush up on your knowledge about the role and how it fits within the Learning & Development sector. This will show that you're not just interested in the job, but that you’re genuinely invested in the field.
✨Show Off Your Data Skills
Since this role requires strong data analysis skills, be prepared to discuss your experience with data interpretation and reporting. Bring examples of reports you've created or data-driven decisions you've made in previous roles. This will demonstrate your analytical abilities and attention to detail.
✨Practice Your Communication
You'll need to communicate effectively with clients and internal teams, so practice articulating your thoughts clearly. Consider role-playing common client scenarios or questions you might face. This will help you feel more confident and prepared during the interview.
✨Be Process-Driven
Highlight your organisational skills and ability to follow processes. Discuss any experience you have with onboarding or compliance, and how you ensure tasks are completed efficiently. This will reassure the interviewers that you can handle the operational aspects of the role smoothly.
