At a Glance
- Tasks: Support the Operations team in delivering key functions and coordinating workshops.
- Company: Join a diverse and inclusive professional education company.
- Benefits: Enjoy 25 days holiday, discounts, and development opportunities.
- Other info: Flexible remote work with excellent career growth potential.
- Why this job: Gain hands-on experience while making a real impact in a supportive environment.
- Qualifications: Organisational skills, teamwork, and a passion for learning.
The Apprentice Operations & Support Services Coordinator will work alongside the rest of the Operations team to support the smooth delivery of key functions across the Professional Education team. This position involves supporting with workbook/study guide orders, invoicing processes, onboarding of new learners and coordinating workshops. The role requires excellent organisational skills, attention to detail and the ability to work collaboratively with your team.
Your New Role
- Workbook Ordering: Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery. Maintain accurate records of orders, distribution and queries. Respond to queries from colleagues regarding workbook ordering. Build relationships internally with our Delivery Teams to ensure maximum collaboration.
- Invoicing Support: Assist with the preparation and processing of invoices.
- Workshop Coordination: Support the management of the workshops inbox, responding to queries and scheduling learners as required. Build relationships internally with our Tutors to ensure maximum collaboration.
- Data Analysis and Reporting: Compile, analyse and present data reports as required.
- Operations/Support Inbox: Support the management of the Operations/Support inbox, responding and actioning queries as required.
- Onboarding: Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process.
- Miscellaneous: Represent and promote Davies Professional Education at external events and meetings. Be prepared to support other Professional Education internal teams if required. Build relationships across Davies to ensure collaboration across the Group. Maintain learner and Davies Professional Education data in line with policies and procedures. Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures.
What You'll Bring to the Role
- Understanding of vocational qualifications including Apprenticeships.
- Experience of working both within a team and independently.
- Self-motivated, enthusiastic with the ability to work using own initiative.
- Good analytical abilities and able to be decisive.
- Excellent written, verbal and presentation skills.
- Excellent customer service, administrative and organisational abilities.
- Excellent IT skills, including all Microsoft office packages.
- Ability to analyse Data and create reports using formulas on Excel.
- Ability to maintain discretion and confidentiality at all times.
- Ability to work remotely and self-motivate time management.
We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
Benefits
- Reward platform – discounts for over 800 retailers.
- 25 days holiday (rising with service).
- Well-being centre.
- Recognition programme.
- Paid fertility appointments.
- Pension - matched contribution at 5%.
- Life Assurance (4 x basic salary).
- Development, training, and professional qualification.
Apprentice Operations and Support Services Coordinator employer: Davies
Davies is an excellent employer, offering a supportive work culture in Glasgow that prioritises employee growth and development. With comprehensive benefits and the opportunity for professional qualification, you will thrive in a forward-thinking environment that values your contributions and encourages a proactive approach to claims handling.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Operations and Support Services Coordinator
✨Connect with Local Educational Institutions
Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.
✨Leverage Professional Education Networks
Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like Davies just waiting for the right candidate!
✨Showcase Your Passion for Lifelong Learning
In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!
✨Apply Through Our Website
Don't forget to check out our careers page at Davies. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.
We think you need these skills to ace Apprentice Operations and Support Services Coordinator
Some tips for your application 🫡
Highlight Your Experience in Education:When crafting your CV for the Apprentice Operations and Support Services Coordinator role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!
Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!
Connect Your Passion to Our Mission:At Davies, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!
Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!
How to prepare for a job interview at Davies
✨Showcase Your Passion for Lifelong Learning
When interviewing for a role in adult continuing education at Davies, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!
✨Prepare for Adult Education Methodologies
Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.
✨Discuss Your Experience with Diverse Learners
At Davies, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.
✨Demonstrate Your Ability to Collaborate
Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.
