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- Tasks: Coordinate emergency and long-term accommodation for policyholders, managing bookings and communications.
- Company: Join Davies Group, a leader in claims management with a focus on customer service and innovation.
- Benefits: Enjoy flexible working, career development, discounts, and a supportive wellbeing programme.
- Why this job: Be the voice of Davies, making a real impact while thriving in a fast-paced, dynamic environment.
- Qualifications: Strong communication, IT skills, and a proactive attitude are essential; customer service experience is a plus.
- Other info: This is a 12-month fixed-term contract with opportunities for internal secondment.
The predicted salary is between 28800 - 43200 £ per year.
This is a 12-month FTC role for External Applicants and a Secondment for Internal Staff.
Davies Group are looking for an Accommodation Coordinator to join us who will be responsible for sourcing and booking emergency and long-term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance. Maintaining contact with all involved parties and monitoring dates and costs of accommodation in line with ongoing works. You will work from your own diarised WIP of claims, dealing with bookings, extensions, and invoices for each of these. You will work closely with our supplier network, corporate hotel chains, and estate agencies.
Key Responsibilities- Actioning accommodation instructions from claims teams via email (data entry onto our system)
- Dealing with inbound and outbound calls to policyholders, hotels, estate agencies, and our suppliers
- Sourcing and booking accommodation solutions to fit individual requirements
- Appointing our supplier network to deal with accommodation and removals needs
- Creating and issuing payment requests to Accounts
- Creating and issuing invoices
- Maintaining contact with the instructing party and policyholder throughout the life cycle of the accommodation
- Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
- Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
- Attention to Detail: Excellence lies in the little things.
- Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
- Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
- Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Accommodation Co-ordinator employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Co-ordinator
✨Tip Number 1
Familiarise yourself with the accommodation industry, especially in relation to emergency and long-term solutions. Understanding the nuances of sourcing and booking accommodations will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the claims management and accommodation sectors. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Demonstrate your customer-centric approach by preparing examples of how you've successfully handled challenging situations in previous roles. This will showcase your communication skills and ability to thrive in fast-paced environments.
✨Tip Number 4
Research Davies Group and their values thoroughly. Tailor your conversations during interviews to reflect how your proactive attitude and attention to detail align with their company culture and mission.
We think you need these skills to ace Accommodation Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Accommodation Co-ordinator. Emphasise your customer service skills, attention to detail, and any experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences make you a great fit for sourcing and booking accommodation solutions.
Highlight Relevant Skills: In your application, clearly outline your numeracy, literacy, and IT skills. Provide examples of how you've used these skills in past roles, especially in customer-centric positions.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Davies
✨Showcase Your Customer-Centric Approach
As an Accommodation Co-ordinator, you'll be the voice of the company. Prepare examples of how you've provided excellent customer service in the past, demonstrating your empathy and communication skills.
✨Demonstrate Your Ability to Thrive in Fast-Paced Environments
Be ready to discuss situations where you've successfully managed multiple tasks under pressure. Highlight your ability to deliver swift outcomes while maintaining quality.
✨Emphasise Attention to Detail
This role requires precision in handling bookings and invoices. Bring up instances where your attention to detail has made a significant difference in your work, ensuring accuracy and efficiency.
✨Prepare for Challenging Conversations
You may encounter difficult situations with policyholders or suppliers. Think of examples where you've handled challenging conversations gracefully and professionally, showcasing your adaptability.
