At a Glance
- Tasks: Build relationships with customers and provide top-notch service in logistics.
- Company: Join Davies Turner, a leading UK freight forwarder with a family-owned vibe.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Dynamic team environment with excellent career growth potential.
- Why this job: Make a real impact in customer relations while growing your career in logistics.
- Qualifications: No prior experience needed; just bring your problem-solving skills and willingness to learn.
Davies Turner has an exciting opportunity for a Customer Relationship Coordinator to join their Customer Relationship Team based in Manchester.
Location: Manchester, M17 1DY
Salary: £25,000
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 09.00-17.30 (37.5 hours)
Closing Date: Thursday 25th June 2026, 17.30
A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Coordinator - The Role:
To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.
Customer Relationship Coordinator - Key Responsibilities:
- Provide service information, quotations and bookings while delivering high standards of customer service to internal and external customers
- Receive incoming enquiries, collect necessary information and process bookings accurately and promptly to prevent delays
- Engage with customers to provide appropriate quotations, follow up correspondence and secure new business
- Handle road and sea forwarding shipments while protecting the company from unpaid accounts by monitoring credit ratings and outstanding balances
- Liaise with customs staff when required, providing accurate information and demonstrating knowledge of Customs Regulations, Dangerous Goods and Insurance rules
- Collate information to ensure order progress enquiries are dealt with efficiently and customers are kept informed
- Work with Sales Executives to develop and secure new business
- Alert management to pending claims and process claims promptly according to company procedures
- Maintain accurate documentation, records and systems while ensuring all activities operate within Davies Turner policies
Customer Relationship Coordinator - You:
- Previous office admin experience beneficial but not essential
- Ability to prioritise
- Ability to adapt to change
- Excellent problem-solving skills
- Willingness to learn new skills
- Excellent command of the English language
In addition, you must have the right to work in the UK. We are unable to sponsor work permits.
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus Bank Holidays (Pro rata)
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
* Some benefits are subject to a qualifying period
To apply for this exciting Customer Relationship Coordinator opportunity please click ‘Apply’ now.
Customer Relationship Coordinator in Trafford Park employer: Davies Turner
Davies Turner is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Based in Manchester, the company provides a range of benefits including generous holiday allowances, private healthcare, and training opportunities, making it an ideal place for those seeking a rewarding career in logistics and customer relations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator in Trafford Park
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Turner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Turner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Coordinator in Trafford Park
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Turner:Your cover letter is your chance to shine! Tell us why you want to work at Davies Turner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Turner!
How to prepare for a job interview at Davies Turner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
