At a Glance
- Tasks: Process imports/exports while delivering top-notch customer service and managing logistics.
- Company: Join a caring, family-owned company with a strong commitment to employee welfare.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Full-time role with a competitive salary and supportive work environment.
- Why this job: Be part of a dynamic team that values your contributions and offers career growth.
- Qualifications: Customer service experience, excellent organisation skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Rotherham, S62 6NU Salary: Competitive Job Type: Full Time, Permanent Hours: Monday - Friday, 09.00 - 17.30hrs (37.5hrs per week) Deadline: 31st July 2026 at 17:30
Branch Operator - The Role
To process and administer all branch imports/exports, complying with all necessary controls, HMC formalities and procedures, whilst maintaining a high standard of customer care at all times.
- Main Tasks and Responsibilities
- To offer a high standard of customer service to both internal and external customers, by providing accurate and appropriate information and demonstrating a professional, helpful and positive manner.
- To collate all the necessary information, to ensure all jobs are correctly and accurately processed and profitably charged out.
- To keep control of jobs, through effective liaison with colleagues, overseas correspondents, hauliers and customers and ‘order progressing’ when required.
- To contribute to branch revenue through internal sales and promoting additional services offered by the Company.
- To provide and follow up quotations with customers as required, maximising shipment profitability.
- To efficiently and effectively plan loads to achieve maximum profit and pay load, plan off loads economically and work with other branches to co-load, off-load and distribute where necessary.
- To demonstrate a knowledge and understanding of Customs regulations and Dangerous Goods rules, adhere to these procedures and be capable of providing advice on these and specific Country requirements to customers when necessary.
- To liaise with customs staff when required, providing them with accurate information to ensure imports are quickly cleared, in accordance with customer’s requirements.
- To administer jobs accurately and efficiently in accordance with the Company’s accounting procedures.
- To alert the Manager of any pending claims and collate information to process any claims promptly and professionally, in accordance with Company procedures.
- To deal with any communication into and out of the branch in a customer focused professional manner.
- To build and maintain effective business relationships with colleagues throughout the business, working closely with the Warehouse regarding loading/off-loading instructions to ensure the customer’s requirements are met.
- To ensure that all activities operate within Davies Turner policies and procedures and to demonstrate a commitment to these through their own working practices.
- To ensure that all documentation, records and systems are accurate and kept up to date.
- To prepare and present information for the Davies Turner management team as required.
- To comply with the Health and Safety statement and the Q. I procedures in all areas of responsibility.
- To carry out such other duties as are within the scope and spirit of the job purpose and level of responsibility and offer support to other departments when required.
- Branch Operator - You
If you have any of the following, we want to hear from you
- Excellent Customer Care
- Excellent organisation skills
- Experience of working in a customer service environment (face to face / over the phone)
- Excellent attention to detail
- Excellent IT Computer skills
- Experience in Transport / Logistics / Movement of freight
In addition, you’ll also need the right to work in the UK - we are not able to sponsor work permits.
Benefits
- Up to 27 days holiday plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training and upskilling opportunities
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
To apply for this exciting Branch Operator role, please click ‘Apply’ now.
- Some benefits are subject to a qualifying period
By applying online, you consent to Davies Turner processing your personal and sensitive data for recruitment purposes, including application review, contacting references, and fulfilling legal or regulatory requirements.
If your application is successful, your data will form part of your employment records.
If not, it will be retained only as necessary, taking into account legal requirements, after which it will be securely destroyed.
You can request a copy of the information held about you by writing to The Group HR Advisor at Davies Turner, West Midlands Freight Terminal, Station Road, Coleshill, B46 1DT.
By clicking 'I Accept', you confirm you have read and understood this notice and the Data Protection Privacy Notice – Recruitment.
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Branch Operator - Rotherham employer: Davies Turner
Davies Turner is an exceptional employer, offering a dynamic work environment in Severn Beach, Bristol, where employees can thrive in a family-owned company with a rich history dating back to 1870. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and training opportunities, the company fosters a culture of growth and support, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Operator - Rotherham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Davies Turner and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Davies Turner!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Davies Turner keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Branch Operator - Rotherham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Davies Turner:This is your chance to really connect with the team at Davies Turner. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Davies Turner
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Davies Turner.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Davies Turner that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Davies Turner. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
