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- Tasks: Manage customer relationships and oversee road/ocean exports from start to finish.
- Company: Join Davies Turner, a leading UK freight forwarder with a family-owned legacy.
- Benefits: Competitive salary, up to 25 days holiday, and continuous training opportunities.
- Why this job: Be part of a dynamic team and grow your career in logistics.
- Qualifications: Experience in customer service and knowledge of freight/export processes.
- Other info: Fast-paced environment with strong support for personal development.
The predicted salary is between 25000 - 28000 £ per year.
Davies Turner has an exciting opportunity for a Customer Relationship Operator to join their Freight Forwarding team in Avonmouth, Bristol.
Location: Bristol, BS11 8DT
Salary: £25-28k per annum dependant on experience PLUS benefits
Job Type: Full Time, Permanent
Hours: 09:00 - 17:30 Monday to Friday
A little about Davies Turner Group: Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
The Role: We are looking for someone to join our fast-growing Road Freight / Ocean Freight export departments as a Customer Relationship Operator. This varied role involves working closely with our customers to manage all aspects of their road and/or ocean exports. This ranges from issuing quotes, arranging shipments, managing the customs clearance process and everything else through to ensuring the customer receives their shipments on time. You will build close working relationships with customers, overseas partners as well as internal teams, so good communication skills are key in this role. Continuous support and training will be given as we aim to help you develop your skills and knowledge to allow you to grow your career with Davies Turner. Prior experience in Road Transport or Ocean Freight (and/or Exports) is required along with working in a fast-paced office environment.
You: If you have any of the following, we want to hear from you:
- Experience of working in a customer service environment (face to face/over the phone)
- Experience in Road Freight, Ocean Freight and/or Exports
- Excellent attention to detail & problem solving skills
- Excellent computer skills
- Interested in movement of goods/freight
In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.
Benefits: Up to 25 days holidays plus
Locations
Customer Relationship Operator in Newport, Wales employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Operator in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Davies Turner and their operations. Show them you’re genuinely interested in their work and how you can contribute as a Customer Relationship Operator.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Davies Turner team.
We think you need these skills to ace Customer Relationship Operator in Newport, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Operator role. Highlight any relevant experience in customer service, road freight, or ocean freight. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves building relationships, make sure your application reflects your communication skills. Whether it's through your writing style or examples of past experiences, let us see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Davies Turner
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of road and ocean freight. Understand the key terms and processes involved in logistics and customs clearance. This will show that you're genuinely interested in the role and have a solid foundation to build upon.
✨Showcase Your Communication Skills
Since this role involves building relationships with customers and internal teams, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you successfully resolved customer issues or collaborated with colleagues to achieve a goal.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking about how you would handle common challenges in freight forwarding, such as delays or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.