At a Glance
- Tasks: Support a major project delivering a new Freight Forwarding Operating System.
- Company: Join a dynamic team at Davies Turner Air Cargo Office in Heathrow.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Flexible working environment with opportunities for travel across the UK.
- Why this job: Be hands-on in implementing systems that improve business processes.
- Qualifications: Curious mindset, strong communication skills, and experience in freight forwarding.
The predicted salary is between 30000 - 40000 £ per year.
Location: Heathrow, SL3 0BQ (Within Davies Turner Air Cargo Office)
Salary: Competitive
Job Type: Full-Time, Permanent
Hours: Monday - Friday, 37.5 hrs per week
Deadline: 31 May 2026 at 17:30
We are looking for a practical and organised IT Project Analyst to support a major project delivering a new Freight Forwarding Operating System. This role is focused on understanding how the business works today, helping document processes, supporting system changes, and working with users to make sure the new system works well in practice. It is a hands‑on role, closely supporting both operational teams and IT colleagues during the project.
Key Responsibilities
- Work with operational teams to understand and document current processes, particularly within air freight
- Help map workflows and processes so they can be supported by the new system
- Assist in identifying simple improvements to ways of working as part of the project
- Prepare clear, straightforward documentation such as process notes, requirements, and user guides
- Act as a link between business users and technical teams, helping ensure requirements are understood
- Support system testing by helping users test changes, logging issues, checking fixes before go‑live
- Provide support during go‑live, including user questions and system familiarisation
- Help with training materials and onboarding for new users
- Work flexibly within the project, updating documentation as requirements or priorities change
- Build good working relationships across the business to support successful project delivery
Based in DTA Heathrow Branch but the ability to travel to other offices across the UK.
IT Project Analyst - You
- Someone who is keen to get involved in a hands‑on implementation project
- A curious mindset with a willingness to learn new systems and technologies
- Exposure to day‑to‑day freight forwarding operations
- Reliable, self‑motivated and results orientated
- Strong team player with a collaborative working style
- Committed to delivering high quality outcomes and continuous improvement
Skills & Experience
- Excellent communication and interpersonal skills
- Skilled at gathering, documenting and analysing requirements
- Experience mapping and improving working and operational processes
- Comfortable speaking with operational staff and IT teams
- Logical and organised, with a practical approach to problem‑solving
- Ability to manage multiple tasks and priorities effectively
- Confident using Word, Excel and similar MS tools
- Ability to travel to other offices in the UK
In addition, you will also need the right to work in the UK – we are not able to sponsor work permits.
Benefits
- Up to 27 days holiday plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
- Some benefits are subject to a qualifying period
Business Systems and Process Analyst in Leeds employer: Davies Turner
Davies Turner is an exceptional employer, offering a dynamic work environment at our Heathrow office where collaboration and innovation thrive. With competitive benefits including up to 27 days of holiday, private healthcare, and robust training opportunities, we are committed to fostering employee growth and well-being. Join us to be part of a hands-on project that not only enhances your skills but also contributes to the success of our freight forwarding operations.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems and Process Analyst in Leeds
✨Tip Number 1
Get to know the company! Research Davies Turner and their operations in air freight. Understanding their culture and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! Since this role involves hands-on work, be ready to demonstrate your problem-solving skills and how you would document processes. Practice makes perfect, so think through potential scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Davies Turner.
We think you need these skills to ace Business Systems and Process Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Project Analyst. Highlight your experience with freight forwarding operations and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your hands-on approach and curiosity for new systems – we love that!
Showcase Your Communication Skills:Since this role involves liaising between teams, it's crucial to demonstrate your excellent communication skills. In your application, give examples of how you've effectively communicated complex ideas or processes in the past. We want to see that you can bridge the gap between operational staff and IT teams!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Davies Turner
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around documenting processes and supporting system changes. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Prepare Real-Life Examples
Think of specific examples from your past work that demonstrate your skills in process mapping, problem-solving, and collaboration. Be ready to discuss how you've successfully worked with operational teams or IT colleagues, as this will showcase your hands-on experience and ability to bridge the gap between users and technical teams.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask during the interview. This could be about the current challenges the team faces with their freight forwarding operations or how they envision the new system improving workflows. Asking questions shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Show Your Curiosity and Willingness to Learn
Since the role requires a curious mindset and a willingness to learn new systems, be sure to express your enthusiasm for technology and continuous improvement. Share any experiences where you’ve had to quickly adapt to new tools or processes, as this will highlight your proactive approach and readiness for the hands-on nature of the job.
