At a Glance
- Tasks: Build relationships with customers and provide top-notch service in logistics.
- Company: Join Davies Turner, a leading UK freight forwarder with a family-owned legacy.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact in customer relations while growing your career in logistics.
- Qualifications: No prior experience needed; just bring your problem-solving skills and willingness to learn.
The predicted salary is between 25000 - 25000 £ per year.
Davies Turner has an exciting opportunity for a Customer Relationship Coordinator to join their Customer Relationship Team based in Southampton.
Location: Hamble-Le-Rice, Southampton, Hampshire, SO31 4RA
Salary: £25,000 per annum
Job Type: Full-Time, Permanent
Hours: Monday to Friday, 09.00-17.30 (37.5 hours)
Closing Date: Friday 21st August 2026
A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Coordinator - The Role:
To provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers' needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.
Customer Relationship Coordinator - Key Responsibilities:
- Provide service information, quotations and bookings while delivering high standards of customer service to internal and external customers
- Receive incoming enquiries, collect necessary information and process bookings accurately and promptly to prevent delays
- Engage with customers to provide appropriate quotations, follow up correspondence and secure new business
- Handle road and sea forwarding shipments while protecting the company from unpaid accounts by monitoring credit ratings and outstanding balances
- Liaise with customs staff when required, providing accurate information and demonstrating knowledge of Customs Regulations, Dangerous Goods and Insurance rules
- Collate information to ensure order progress enquiries are dealt with efficiently and customers are kept informed
- Work with Sales Executives to develop and secure new business
- Alert management to pending claims and process claims promptly according to company procedures
- Maintain accurate documentation, records and systems while ensuring all activities operate within Davies Turner policies
Customer Relationship Coordinator - You:
- Previous office admin experience beneficial but not essential
- Ability to prioritise
- Ability to adapt to change
- Excellent problem-solving skills
- Willingness to learn new skills
- Excellent command of the English language
In addition, you must have the right to work in the UK. We are unable to sponsor work permits.
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus Bank Holidays (Pro rata)
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
* Some benefits are subject to a qualifying period
To apply for this exciting Customer Relationship Coordinator opportunity please click Apply now.
Customer Relationship Coordinator in Hampshire employer: Davies Turner
Davies Turner is an exceptional employer, offering a dynamic work environment in Severn Beach, Bristol, where employees can thrive in a family-owned company with a rich history dating back to 1870. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and training opportunities, the company fosters a culture of growth and support, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
