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For Companies At a Glance
- Tasks: Manage ocean shipments, issue quotes, and ensure timely delivery for clients.
- Company: Join a fast-growing company in the freight industry with a supportive culture.
- Benefits: Up to 25 days holiday, private healthcare, and industry training.
- Why this job: Kickstart your career in logistics while building strong client relationships.
- Qualifications: Customer service experience and knowledge of shipping preferred.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Location: Cumbernauld, G68 9HQ
Salary: Circa £26,000-30,000 depending on experience
Job Type: Full Time, Permanent
Hours: 37.5 hours per week (08:30 – 17:00)
The Role
We are looking for someone to join our fast-growing ocean department as a Customer Relationship Operator. This varied role involves working closely with our clients to manage all aspects of their ocean shipments. This ranges from issuing quotes, arranging shipments, managing the customs clearance process and everything else through to ensuring the client receives their shipments on time.
You
For this Customer Relationship Operator opportunity, we are looking for someone with the following skills and experience:
- Previous experience in customer services
- Previous experience or knowledge of shipping & transport services
- Excellent communication skills, both written and verbal
- Ability to work on own initiative as well as part of a team
- Excellent attention to detail
- Able to build and maintain effective relationships
Benefits
- Up to 25 days holidays plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Industry recognised training
We believe this role offers a good opportunity for someone looking to grow their career in the freight industry.
How to apply
To apply for this exciting Customer Relationship Operator opportunity, please submit your CV now.
* Some benefits are subject to a qualifying period
Data protection and privacy notice
By applying online, you consent to Davies Turner processing your personal and sensitive data for recruitment purposes, including application review, contacting references, and fulfilling legal or regulatory requirements. If your application is successful, your data will form part of your employment records. If not, it will be retained only as necessary, taking into account legal requirements, after which it will be securely destroyed. You can request a copy of the information held about you by writing to The Group HR Advisor at Davies Turner, West Midlands Freight Terminal, Station Road, Coleshill, B46 1DT. By clicking \”I Accept\”, you confirm you have read and understood this notice and the Data Protection Privacy Notice – Recruitment.
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Customer Relationship Operator - Ocean - Cumbernauld employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Operator - Ocean - Cumbernauld
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team in Cumbernauld.
We think you need these skills to ace Customer Relationship Operator - Ocean - Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Operator role. Highlight your previous experience in customer services and any knowledge of shipping and transport services. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our ocean department. Be sure to mention your excellent communication skills and ability to build relationships, as these are key for us.
Show Off Your Attention to Detail: In this role, attention to detail is crucial. When writing your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Davies Turner
✨Know Your Shipping Basics
Brush up on your knowledge of shipping and transport services. Understanding the basics will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully managed customer relationships. Highlight how you resolved issues and maintained effective communication, as this is crucial for a Customer Relationship Operator.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. Whether it’s issuing quotes or managing customs clearance, providing specific examples of how you pay attention to detail will impress your interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company and the role. This shows that you’re engaged and serious about the opportunity. Ask about team dynamics or how success is measured in the ocean department.
