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For Companies At a Glance
- Tasks: Manage client shipments and build strong relationships in a dynamic freight environment.
- Company: Join Davies Turner, a leading independent freight forwarder with a rich history.
- Benefits: Enjoy up to 25 days holiday, private healthcare, and industry-recognised training.
- Why this job: Kickstart your career in logistics while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and knowledge of shipping is a plus.
- Other info: Great opportunities for career growth in a supportive team.
The predicted salary is between 26000 - 30000 £ per year.
Davies Turner have an exciting opportunity for a Customer Relationship Operator to join the Ocean Freight team.
Location: Cumbernauld, G68 9HQ
Salary: Circa £26,000-30,000 depending on experience
Job Type: Full Time, Permanent
Hours: 37.5 hours per week (08:30 – 17:00)
A little about Davies Turner Group:
Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Operator– The Role:
We are looking for someone to join our fast-growing ocean department as a Customer Relationship Operator. This varied role involves working closely with our clients to manage all aspects of their ocean shipments. This ranges from issuing quotes, arranging shipments, managing the customs clearance process and everything else through to ensuring the client receives their shipments on time.
You will build close working relationships with clients, overseas partners as well as internal teams so good communication skills are key in this role. Continuous support and training will be given as we aim to help you develop your skills and knowledge to allow you to grow your career with Davies Turner.
Customer Relationship Operator– You:
For this Customer Relationship Operator opportunity, we are looking for someone with the following skills and experience:
– Previous experience in customer services
– Previous experience or knowledge of shipping & transport services
– Excellent communication skills, both written and verbal
– Ability to work on own initiative as well as part of a team
– Excellent attention to detail
– Able to build and maintain effective relationships
Customer Relationship Operator – Benefits*:
– Up to 25 days holidays plus Bank Holidays
– Life cover
– Profit related pay
– Defined contribution pension scheme
– Discounted store/shopping benefit scheme
– Private healthcare
– Car parking
– Employee Assistance Programme
– Industry recognised training
We believe this role offers a good opportunity for someone looking to grow their career in the freight industry.
Some benefits are subject to a qualifying period
To apply for this exciting Customer Relationship Operator opportunity, please submit your CV now.
Customer Relationship Operator in Glasgow employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Operator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the freight and logistics industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Davies Turner and their services. Show them you’re not just another candidate; you’re genuinely interested in their operations and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, being able to articulate your thoughts clearly and confidently will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Davies Turner.
We think you need these skills to ace Customer Relationship Operator in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Operator role. Highlight any previous experience in customer service and shipping, as well as your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the freight industry and how your skills align with what we're looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us that you care about quality and are ready to manage important client relationships.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Davies Turner
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of shipping and transport services. Familiarise yourself with Davies Turner’s operations and their role in the freight forwarding industry. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed client relationships in the past. This will help demonstrate your ability to build effective relationships, which is key for a Customer Relationship Operator.
✨Be Detail-Oriented
Attention to detail is crucial in logistics. During the interview, highlight instances where your attention to detail made a difference in your previous roles. You could mention how you ensured shipments were processed accurately or how you caught errors before they became issues.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Relationship Operator position. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
