Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong customer relationships and manage bookings with precision.
- Company: Join a dynamic team in the freight forwarding industry.
- Benefits: Enjoy up to 27 days holiday, life cover, and a pension scheme.
- Other info: Easily commutable from nearby towns with excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Coleshill, B46 1DT
Salary: £25,000 - £30,000 annum PLUS benefits (dependent on experience)
Job Type: Full - Time, Permanent
Customer Relationship Coordinator - The Role:
- Based within the Ocean department you will work as part of a team and assist with:
- Maintain strong customer relationships by delivering a high standard of customer service
- Arrange and manage bookings efficiently and accurately
- Process customs entries in compliance with internal procedures
- Collaborate closely with internal teams and overseas partners to ensure seamless service delivery
- Handle customer billing and manage the processing of incoming invoices
This position is based in Coleshill which is easily commutable from Tamworth, Solihull, Nuneaton and Birmingham. Our offices are opposite Coleshill Parkway Railway Station which offers a direct link to Birmingham Grand Central and Nuneaton.
Customer Relationship Coordinator - You:
- Experience within the freight forwarding industry is preferred, suitable candidates should possess:
- Excellent communication skills, both written and verbal
- High attention to detail with a proactive and adaptable approach to learning
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Ability to work effectively in a customer‑focused, professional environment
- Strong team player with a collaborative mindset and commitment to departmental success
- Commercial awareness and understanding of business operations
In addition, you must have the right to work in the UK. We are unable to sponsor work permits.
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Car Parking
- Employee Assistance Programme
* Some benefits are subject to a qualifying period
Customer Relationship Coordinator Ocean - Coleshill employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Coordinator Ocean - Coleshill
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and teamwork. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've maintained strong customer relationships or managed bookings efficiently in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Relationship Coordinator Ocean - Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in the freight forwarding industry to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Relationship Coordinator role. Share specific examples of how you've maintained strong customer relationships in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Davies Turner
✨Know Your Customer Service Basics
Brush up on your customer service skills, especially in the context of freight forwarding. Be ready to discuss how you’ve maintained strong customer relationships in the past and share specific examples of how you’ve delivered high standards of service.
✨Familiarise Yourself with the Role
Make sure you understand the key responsibilities of a Customer Relationship Coordinator. Review the job description thoroughly and think about how your experience aligns with tasks like managing bookings and processing customs entries.
✨Show Off Your Team Spirit
This role requires collaboration with internal teams and overseas partners. Prepare to talk about your experiences working in a team environment, highlighting your ability to adapt and contribute to group success.
✨Demonstrate Your Tech Savvy
Since proficiency in Microsoft Office is essential, be prepared to discuss your experience with Word, Excel, and Outlook. You might even want to mention any specific projects where you used these tools to enhance efficiency or accuracy.