At a Glance
- Tasks: Support major business change projects and improve freight forwarding operations.
- Company: Davies Turner, a leading UK freight forwarder with a family-owned legacy.
- Benefits: Up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Full training provided; great career development in business analysis.
- Why this job: Join a dynamic team and make a real impact on logistics processes.
- Qualifications: Strong communication skills and a proactive, organised mindset.
The predicted salary is between 30000 - 40000 € per year.
Davies Turner is hiring a Business Systems and Process Analyst to join our Business Analysis team.
Location: Heathrow, SL3 0BQ (Within Davies Turner Air Cargo Office)
Salary: Competitive
Job Type: Full - Time, Permanent
Hours: Monday - Friday, 09.00 - 17.30hrs (37.5hrs per week)
Deadline: 31 May 2026 at 17:30
A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Business Systems and Process Analyst - The Role:
We are looking for a practical and organised Business Systems & Process Analyst to support a major business change project focused on improving how our freight forwarding operations work through a new system. This is not a software development or coding role - the focus is on understanding business processes working with operational teams, and helping ensure the new system works effectively in practice. This is a hands-on role, closely supporting both operational teams and IT colleagues during the project, and would suit someone looking to build or develop a career in business analysis.
Key Responsibilities:
- Work with operational teams to understand and document current processes (especially air freight)
- Help map workflows and support their transition into the new system
- Assist in identifying simple, practical improvements to ways of working
- Produce clear documentation (process notes, requirements, user guides)
- Act as a link between business users and IT teams
- Support user testing by assisting users during testing, logging and tracking issues, checking fixes before go-live
- Provide support during system go-live and help users adapt to changes
- Assist with training materials and onboarding
- Keep documentation updated as the project evolves
- Build strong working relationships across the business
- Be based at Heathrow, with occasional travel to other UK offices
You:
- Someone looking to take the next step into a business analyst role
- Someone currently working in operations who wants to move into an analyst role
- Individuals with strong organisation and problem-solving skills
- Curious and eager to learn
- Proactive and willing to get involved
- A strong team player with a collaborative approach
- Reliable, self-motivated, and organised
- Committed to delivering high-quality work and continuous improvement
Skills & Experience:
- Strong communication and interpersonal skills
- Good organisation and attention to detail
- A logical mindset with an interest in problem-solving
- Confidence working with both operational teams and IT colleagues
- Ability to manage multiple tasks and priorities
- Awareness of agile ways of working
- Basic proficiency in Microsoft Office (Word, Excel, etc.)
- Willingness to travel to other offices within the UK
- Experience in logistics, freight forwarding, or operational environments (desirable)
Full training will be provided on systems and freight operations. In addition, you will also need the right to work in the UK - we are not able to sponsor work permits.
Benefits:
- Up to 27 days holiday plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
To apply for this exciting opportunity, please click ‘Apply’ now.
Business Systems and Process Analyst employer: Davies Turner
Davies Turner is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located at Heathrow, our team enjoys competitive benefits including up to 27 days of holiday, private healthcare, and training opportunities, all within a family-owned company that values collaboration and innovation in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems and Process Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Davies Turner on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their business processes. Brush up on logistics and freight forwarding concepts, so you can speak their language and show you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've improved processes or worked collaboratively with teams. This will help you shine during those competency questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Davies Turner team.
We think you need these skills to ace Business Systems and Process Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Systems and Process Analyst role. Highlight your experience in operations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. Be sure to mention your problem-solving skills and eagerness to learn, as these are key for us.
Showcase Your Communication Skills:Since strong communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your interpersonal skills through examples from your past experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Davies Turner
✨Know the Company Inside Out
Before your interview, make sure you research Davies Turner thoroughly. Understand their history, values, and the specifics of their freight forwarding operations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Business Systems and Process Analyst, you'll need to demonstrate your ability to identify and solve problems. Prepare examples from your past experiences where you've successfully improved processes or resolved issues, especially in operational settings.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations related to business analysis and process improvement. Think through potential scenarios you might face in the role and how you would approach them, particularly in relation to air freight operations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the specific challenges they face with the new system, or how success is measured in this role. This shows you're engaged and thinking critically about how you can contribute.
