At a Glance
- Tasks: Process imports/exports and provide top-notch customer service in a dynamic logistics environment.
- Company: Join Davies Turner, a leading family-owned freight forwarder with a rich history.
- Benefits: Enjoy up to 25 days holiday, private healthcare, and training opportunities.
- Other info: Great career growth potential in a supportive, family-oriented company.
- Why this job: Be part of a growing team making global logistics happen every day.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Davies Turner has an exciting opportunity for a Branch Operator to join their Ocean team in Rotherham.
Location: Rotherham, S62 6NU
Salary: Dependant on experience PLUS benefits
Hours: 09:00 - 17:30 Monday to Friday
A little about Davies Turner Group: Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Branch Operator - The Role
To process and administer all branch imports/exports, complying with all necessary controls, HMC formalities and procedures, whilst maintaining a high standard of customer care at all times.
Branch Operator - Main Responsibilities
- To offer a high standard of customer service to both internal and external customers
- To collate all the necessary information, to ensure all jobs are correctly and accurately processed and profitably charged out
- To keep control of jobs, through effective liaison with colleagues, overseas correspondents, hauliers and customers and order progressing when required
- To provide and follow up quotations with customers as required, maximising shipment profitability
- To demonstrate a knowledge and understanding of Customs regulations and Dangerous Goods rules, adhere to these procedures and be capable of providing advice on these and specific Country requirements to customers when necessary
- To liaise with customs staff when required, providing them with accurate information to ensure imports are quickly cleared, in accordance with customer’s requirements
- To build and maintain effective business relationships with colleagues throughout the business, working closely with the Warehouse regarding loading/off-loading instructions to ensure the customer’s requirements are met
Branch Operator - You
- Excellent Customer Care
- Excellent organisation skills
- Experience of working in a customer service environment (face to face/over the phone)
- Excellent attention to detail
- Excellent IT Computer skills
- Experience in Transport / Logistics/ Movement of freight
In addition, you’ll also need the right to work in the UK - we are not able to sponsor work permits.
Branch Operator - Benefits
- Up to 25 days holidays plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training and upskilling opportunities
Some benefits are subject to a qualifying period. We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
To apply for this exciting Branch Operator role, please click Apply now.
Branch Operator employer: Davies Turner
Davies Turner is an exceptional employer, offering a dynamic work environment in Severn Beach, Bristol, where employees can thrive in a family-owned company with a rich history dating back to 1870. With competitive salaries, generous holiday allowances, and comprehensive benefits including private healthcare and training opportunities, the company fosters a culture of growth and support, making it an ideal place for those seeking meaningful and rewarding careers in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Operator
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry, especially those at Davies Turner. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of customs regulations and dangerous goods rules. Show us you know your stuff, and you'll stand out as a candidate who’s ready to hit the ground running!
✨Tip Number 3
When you get that interview, don’t just talk about your skills—share specific examples of how you've provided excellent customer care in past roles. We love hearing real stories that demonstrate your experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Davies Turner family.
We think you need these skills to ace Branch Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Branch Operator role. Highlight your customer service experience and any relevant skills in logistics or transport. We want to see how you can bring value to our Ocean team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Davies Turner and how your background aligns with the responsibilities of the Branch Operator position. Let us know what makes you the perfect fit!
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-owned company!
How to prepare for a job interview at Davies Turner
✨Know Your Stuff
Make sure you brush up on your knowledge of customs regulations and dangerous goods rules. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in previous roles. Davies Turner values high standards of customer care, so be ready to share specific instances where you went above and beyond for a customer.
✨Show Your Organisational Skills
Think of ways to demonstrate your organisational skills during the interview. You might want to talk about how you manage multiple tasks or projects simultaneously, especially in a fast-paced environment like logistics.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask them about their experiences at Davies Turner and express genuine interest in the company culture. This can help you stand out as a candidate who fits well with the team.
