At a Glance
- Tasks: Build strong customer relationships and manage bookings with precision.
- Company: Join a dynamic team in the freight forwarding industry.
- Benefits: Enjoy up to 27 days holiday, life cover, and a pension scheme.
- Other info: Easily commutable from nearby towns with excellent career growth opportunities.
- Why this job: Make a real impact by delivering exceptional customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 € per year.
Location: Coleshill, B46 1DT
Salary: £25,000 - £30,000 annum PLUS benefits (dependent on experience)
Job Type: Full - Time, Permanent
Customer Relationship Coordinator - The Role:
- Maintain strong customer relationships by delivering a high standard of customer service
- Arrange and manage bookings efficiently and accurately
- Process customs entries in compliance with internal procedures
- Collaborate closely with internal teams and overseas partners to ensure seamless service delivery
- Handle customer billing and manage the processing of incoming invoices
This position is based in Coleshill which is easily commutable from Tamworth, Solihull, Nuneaton and Birmingham. Our offices are opposite Coleshill Parkway Railway Station which offers a direct link to Birmingham Grand Central and Nuneaton.
Customer Relationship Coordinator - You:
- Experience within the freight forwarding industry is preferred
- Excellent communication skills, both written and verbal
- High attention to detail with a proactive and adaptable approach to learning
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Ability to work effectively in a customer‑focused, professional environment
- Strong team player with a collaborative mindset and commitment to departmental success
- Commercial awareness and understanding of business operations
In addition, you must have the right to work in the UK. We are unable to sponsor work permits.
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Car Parking
- Employee Assistance Programme
* Some benefits are subject to a qualifying period
Customer Relationship Coordinator Ocean - Coleshill in Birmingham employer: Davies Turner
As a Customer Relationship Coordinator at our Coleshill location, you will join a dynamic team dedicated to delivering exceptional customer service in the freight forwarding industry. We pride ourselves on fostering a collaborative work culture that values employee growth, offering up to 27 days of holiday, life cover, and a defined contribution pension scheme. With easy access to public transport and a supportive environment, we are committed to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator Ocean - Coleshill in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and teamwork. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Bring examples of how you've maintained strong customer relationships or managed bookings efficiently in past roles. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Relationship Coordinator Ocean - Coleshill in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Coordinator role. Highlight your experience in freight forwarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Davies Turner
✨Know Your Customer Service Basics
Brush up on your customer service skills, as this role is all about maintaining strong relationships. Be ready to share examples of how you've delivered excellent service in the past and how you handle challenging situations.
✨Familiarise Yourself with Freight Forwarding
Since experience in the freight forwarding industry is preferred, do some research on common practices and terminology. This will help you speak confidently about the industry and show that you're proactive in your learning.
✨Show Off Your Team Spirit
This position requires collaboration with internal teams and overseas partners. Prepare to discuss times when you've worked effectively in a team, highlighting your ability to communicate and adapt to different working styles.
✨Master Microsoft Office
As proficiency in Microsoft Office is essential, make sure you're comfortable using Word, Excel, and Outlook. You might be asked to demonstrate your skills, so consider brushing up on any features you're less familiar with.
