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For Companies At a Glance
- Tasks: Manage customer relationships and oversee road/ocean exports from start to finish.
- Company: Join a family-owned, leading UK freight forwarding company with a rich history.
- Benefits: Enjoy competitive salary, up to 25 days holiday, private healthcare, and more.
- Why this job: Be part of a dynamic team and grow your career in logistics.
- Qualifications: Customer service experience and interest in freight movement are essential.
- Other info: Continuous training and support for your professional development.
The predicted salary is between 24000 - 33600 £ per year.
Davies Turner has an exciting opportunity for a Customer Relationship Operator to join their Freight Forwarding team in Avonmouth, Bristol.
Location: Bristol BS11 8DT
Salary: £24,000+ per annum dependant on experience PLUS benefits
Hours: 09:00 - 17:30 Monday to Friday
A little about Davies Turner Group:
Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK, we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Operator - The Role:
We are looking for someone to join our fast-growing Road Freight / Ocean Freight export departments as a Customer Relationship Operator. This varied role involves working closely with our customers to manage all aspects of their road and/or ocean exports. This ranges from issuing quotes, arranging shipments, managing the customs clearance process and everything else through to ensuring the customer receives their shipments on time. You will build close working relationships with customers, overseas partners as well as internal teams, so good communication skills are key in this role. Continuous support and training will be given as we aim to help you develop your skills and knowledge to allow you to grow your career with Davies Turner. Prior experience in Road Transport or Ocean Freight (and/or Exports) is required along with working in a fast-paced office environment.
Customer Relationship Operator - You:
If you have any of the following, we want to hear from you:
- Experience of working in a customer service environment (face to face/over the phone)
- Experience in Road Freight, Ocean Freight and/or Exports
- Excellent attention to detail & problem solving skills
- Excellent computer skills
- Interested in movement of goods/freight
In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.
Customer Relationship Operator - Benefits:
- Up to 25 days holidays plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training and upskilling opportunities
Some benefits are subject to a qualifying period. We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
To apply for this exciting Customer Relationship Operator role, please click ‘Apply’ now.
Customer Relationship Operator in Bath employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Operator in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Davies Turner. Understand their values, services, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and freight forwarding. Think about your past experiences and how they relate to the role of a Customer Relationship Operator. We can help you with mock interviews if you need it!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your ability to communicate clearly and effectively. Remember, this role is all about building relationships, so let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Relationship Operator in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Operator role. Highlight any relevant experience in customer service, road freight, or ocean freight. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Davies Turner and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves building relationships with customers and partners, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us see your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family at Davies Turner!
How to prepare for a job interview at Davies Turner
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of road and ocean freight processes. Understanding key terms and procedures will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully managed customer relationships. Highlight how you resolved issues or improved customer satisfaction, as this is crucial for a Customer Relationship Operator.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, be ready to discuss how you've ensured accuracy in your previous work. You might even want to bring along a sample of your work that showcases your meticulousness.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company and the role. Inquire about the team dynamics or training opportunities, which shows you're thinking about your long-term growth with Davies Turner.