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- Tasks: Manage customer relationships and oversee road/ocean exports from start to finish.
- Company: Join Davies Turner, a leading family-owned freight forwarding company in the UK.
- Benefits: Enjoy up to 25 days holiday, private healthcare, and training opportunities.
- Why this job: Be part of a dynamic team and grow your career in logistics.
- Qualifications: Experience in customer service and knowledge of freight/export processes preferred.
- Other info: Fast-paced environment with continuous support for your professional development.
The predicted salary is between 25000 - 28000 £ per year.
Davies Turner has an exciting opportunity for a Customer Relationship Operator to join their Freight Forwarding team in Avonmouth, Bristol.
Location: Bristol, BS11 8DT
Salary: £25-28k per annum dependant on experience PLUS benefits
Job Type: Full Time, Permanent
Hours: 09:00 - 17:30 Monday to Friday
A little about Davies Turner Group: Davies Turner PLC is a British based multimodal freight forwarder specialising in logistics e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 Branches across the UK. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Operator - The Role:
We are looking for someone to join our fast-growing Road Freight / Ocean Freight export departments as a Customer Relationship Operator. This varied role involves working closely with our customers to manage all aspects of their road and/or ocean exports. This ranges from issuing quotes, arranging shipments, managing the customs clearance process and everything else through to ensuring the customer receives their shipments on time. You will build close working relationships with customers, overseas partners as well as internal teams, so good communication skills are key in this role. Continuous support and training will be given as we aim to help you develop your skills and knowledge to allow you to grow your career with Davies Turner. Prior experience in Road Transport or Ocean Freight (and/or Exports) is required along with working in a fast-paced office environment.
Customer Relationship Operator - You:
If you have any of the following, we want to hear from you:
- Experience of working in a customer service environment (face to face/over the phone)
- Experience in Road Freight, Ocean Freight and/or Exports
- Excellent attention to detail & problem solving skills
- Excellent computer skills
- Interested in movement of goods/freight
In addition, you'll also need the right to work in the UK - we are not able to sponsor work permits.
Customer Relationship Operator - Benefits:
- Up to 25 days holidays plus Bank Holidays
- Life cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private healthcare
- Car parking
- Employee Assistance Programme
- Training and upskilling opportunities
We believe that this valuable range of benefits together with a competitive salary, offers an overall benefits package befitting of a caring, family owned Company.
To apply for this exciting Customer Relationship Operator role, please click Apply now. Some benefits are subject to a qualifying period.
Locations
Customer Relationship Operator in Bath, Somerset employer: Davies Turner
Contact Detail:
Davies Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Operator in Bath, Somerset
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Davies Turner. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Davies Turner and their services. Understand their values and how they operate in the freight forwarding world. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Operator, you'll need to convey information clearly. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Davies Turner.
We think you need these skills to ace Customer Relationship Operator in Bath, Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relationship Operator role. Highlight any relevant experience in customer service, road freight, or ocean freight. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves building relationships with customers and partners, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your writing style, let us see how you connect with others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Davies Turner!
How to prepare for a job interview at Davies Turner
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of road and ocean freight processes. Understanding key terms and procedures will show that you're serious about the role and can engage in meaningful conversations with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlighting your ability to build relationships and communicate effectively will resonate well with the interviewers at Davies Turner.
✨Demonstrate Attention to Detail
Since this role requires excellent attention to detail, be ready to discuss how you've managed complex tasks in previous jobs. You could even bring a scenario where your meticulousness led to a successful outcome, which will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.