At a Glance
- Tasks: Join our team to coordinate customer relationships and manage import shipments.
- Company: Davies Turner, a leading UK freight forwarder with a family-owned legacy.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Dynamic work environment with excellent growth potential in Dartford.
- Why this job: Kickstart your career in logistics with full training and real-world experience.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 29250 - 35750 £ per year.
Davies Turner have an exciting opportunity for a Customer Relationship Coordinator (Trainee) within their Ocean Imports department based in Dartford. Full training can be provided for the right candidate.
Location: Dartford, DA2 6QJ
Department: Customer Relationship Team - Ocean
Salary: Competitive
Job Type: Full Time, Permanent
Hours: Monday - Friday hrs (37.5 hours per week)
A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK, we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Coordinator - The Role:
We have a vacancy within our Customer Relationship team for a trainee coordinator to develop skills to provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers’ needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.
Customer Relationship Coordinator - Responsibilities will include:
- Arranging Import shipment bookings from start to finish
- Preparing quotations
- Liaising with our customers, offices and overseas partners
- Charging files, passing invoices and dealing with queries
- Attention to detail, adaptable and willing to learn
- A team player keen to play a part in the success of the department
- Excellent communication skills – dealing with customers, keeping them updated, solving problems
- Good Commercial awareness
This position is based at Edison’s Business Park, Crossways in Dartford which has good road, bus and rail links. In addition, you will need the right to work in the UK - we can’t sponsor work permits.
Customer Relationship Coordinator - You:
For this Customer Relationship Coordinator opportunity, if you have the following skills and experience, we want to hear from you:
- Excellent communication skills - dealing with customers, keeping them updated, solving problems
- Attention to detail, adaptable and willingness to learn
- Commercial awareness with good negotiation skills
- Charging files, passing invoices and dealing with queries
- A team player keen to play a part in the success of the department
- Excellent IT skills
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
* Some benefits are subject to a qualifying period
Application Process:
To apply for this exciting Customer Relationship Coordinator opportunity, please click ‘Apply’ now. Please submit your CV together with a short covering letter outlining your relevant experience. Please also include your current salary, salary expectations, and notice period. As this is a role based in Dartford, candidates should also confirm their location or ability to commute to the Dartford office.
Trainee Customer Relationship Coordinator in Dartford employer: Davies Turner Careers
Davies Turner is an exceptional employer, offering a dynamic work environment in Dartford, Kent, where you can significantly impact the development of critical business systems. With a strong focus on employee growth, competitive benefits including up to 25 days holiday, private healthcare, and a commitment to training and upskilling, you will thrive in a supportive culture that values innovation and collaboration. Join a family-owned company with a rich history and be part of a rapidly growing team dedicated to excellence in logistics and freight forwarding.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Relationship Coordinator in Dartford
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Davies Turner Careers.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Davies Turner Careers.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Davies Turner Careers that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Davies Turner Careers, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Relationship Coordinator in Dartford
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Davies Turner Careers, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Davies Turner Careers. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Davies Turner Careers.
How to prepare for a job interview at Davies Turner Careers
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Davies Turner Careers that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Davies Turner Careers and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
