At a Glance
- Tasks: Coordinate customer relationships and manage import shipments from start to finish.
- Company: Join Davies Turner, a leading UK freight forwarder with a family-owned legacy.
- Benefits: Enjoy up to 27 days holiday, private healthcare, and training opportunities.
- Other info: Dynamic work environment with excellent career growth potential.
- Why this job: Make a real impact by building relationships and solving customer needs in logistics.
- Qualifications: Strong communication skills, attention to detail, and a team player attitude.
The predicted salary is between 29250 - 35750 £ per year.
Davies Turner have an exciting opportunity for a Customer Relationship Coordinator within their Road Imports department based in Dartford.
A little about Davies Turner Group: Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 19 branches across the U.K. Our turnover is in excess of £225 million and rapidly growing with nearly 1,000 colleagues.
Customer Relationship Coordinator - The Role:
We have a vacancy within our Customer Relationship team for an experienced or trainee coordinator to develop skills to provide shipping, transport and forwarding expertise, build and develop relationships with customers in order to generate and increase business. Understanding customers’ needs and requirements and promote internal solutions across the Davies Turner services range. To provide service information, quotations, take bookings and champion the needs of the customer.
Customer Relationship Coordinator - Responsibilities:
- Arranging Import shipment bookings from start to finish
- Preparing quotations
- Liaising with our customers, offices and overseas partners
- Charging files, passing invoices and dealing with queries
- Attention to detail, adaptable and willing to learn
- A team player keen to play a part in the success of the department
- Excellent communication skills – dealing with customers, keeping them updated, solving problems
- Good Commercial awareness
This position is based at Edison’s Business Park, Crossways in Dartford which has good road, bus and rail links. In addition, you will need the right to work in the UK - we can’t sponsor work permits.
Customer Relationship Coordinator - You:
For this Customer Relationship Coordinator opportunity, if you have the following skills and experience, we want to hear from you:
- Excellent communication skills – dealing with customers, keeping them updated, solving problems
- Attention to detail, adaptable and willingness to learn
- Commercial awareness with good negotiation skills
- Charging files, passing invoices and dealing with queries
- A team player keen to play a part in the success of the department
- Excellent IT skills
Customer Relationship Coordinator - Benefits:
- Up to 27 days holidays plus Bank Holidays
- Life Cover
- Profit related pay
- Defined contribution pension scheme
- Discounted store/shopping benefit scheme
- Private Healthcare
- Car Parking
- Employee Assistance Programme
- Training opportunities
* Some benefits are subject to a qualifying period
Application Process:
To apply for this exciting Customer Relationship Coordinator opportunity, please click ‘Apply’ now. Please submit your CV together with a short covering letter outlining your relevant experience. Please also include your current salary, salary expectations, and notice period. As this is a role based in Dartford, candidates should also confirm their location or ability to commute to the Dartford office.
Customer Relationship Coordinator in Dartford employer: Davies Turner Careers
Davies Turner is an exceptional employer, offering a dynamic work environment in Dartford, Kent, where you can significantly impact the development of critical business systems. With a strong focus on employee growth, competitive benefits including up to 25 days holiday, private healthcare, and a commitment to training and upskilling, you will thrive in a supportive culture that values innovation and collaboration. Join a family-owned company with a rich history and be part of a rapidly growing team dedicated to excellence in logistics and freight forwarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Turner Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Turner Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Coordinator in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Turner Careers:Your cover letter is your chance to shine! Tell us why you want to work at Davies Turner Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Turner Careers!
How to prepare for a job interview at Davies Turner Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
