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For Companies At a Glance
- Tasks: Resolve motor finance complaints and enhance customer satisfaction with empathy and professionalism.
- Company: Join a reputable client known for high standards in customer service.
- Benefits: Comprehensive training, career development, and a dynamic work environment.
- Why this job: Make a real impact on customer experiences while developing valuable skills.
- Qualifications: Experience in complaints handling and strong communication skills preferred.
- Other info: Fast-paced role with opportunities for progression in a regulated financial setting.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
An exciting opportunity has arisen with one of our esteemed clients for an Aftersales Agent. In this role, you will be the primary point of contact for customers seeking resolution of motor finance complaints. This position is crucial in maintaining high standards of customer service and effective dispute resolution, especially during periods of increased complaint volumes. The successful candidate will thrive under pressure, deliver tailored resolutions, and uphold strict regulatory compliance.
Why Join This Client’s Team?
- Impactful Work: Contribute directly to improving customer satisfaction and strengthening the brand’s reputation.
- Comprehensive Training: Receive extensive classroom-based training designed to equip you with the skills needed to succeed and handle multiple cases confidently.
- Career Development: Gain valuable experience within a regulated financial environment with opportunities for future progression.
- Dynamic Environment: Be part of a fast-paced, challenging setting that rewards organizational and communication skills.
Key Responsibilities
- Handle customer complaints via phone, email, and written correspondence with empathy and professionalism.
- Conduct thorough investigations, gathering relevant information, liaising with internal teams and third parties such as dealerships, brokers, and regulatory bodies.
- Provide clear, personalized resolutions to complaints, ensuring positive outcomes in compliance with company policies and industry regulations (FCA, DISP, CRA).
- Maintain accurate records of all complaints and resolutions within CRM and other systems.
- Regularly update customers and third parties to ensure transparency and high service standards.
- Build and maintain strong relationships with external introducers and third parties to facilitate effective complaint resolution.
- Identify root causes of complaints, monitor trends, and report on issues to support process improvements.
- Escalate complex or sensitive issues to senior management, especially those involving legal or regulatory considerations.
- Keep current with relevant legislation and best practices in complaint handling.
- Manage work priorities efficiently under high volume pressures, ensuring KPIs and deadlines are met.
- Participate in ongoing training, including role-play exercises and competency assessments, to ensure high-quality service delivery.
What we are looking for
- Experience & Knowledge: Proven experience in complaints handling within a regulated financial or automotive environment preferred. Strong understanding of FCA, DISP, and CRA guidelines. Customer service experience in high-volume telephony settings. Knowledge of motor finance is advantageous but not essential.
- Skills & Attributes: Excellent verbal and written communication skills, capable of tailoring messages to different audiences. Strong investigative and problem-solving skills with high attention to detail. Empathetic and professional, able to handle difficult conversations, including with vulnerable customers. Resilient under pressure, organized, and able to manage multiple cases simultaneously. Proficient in MS Office and CRM systems.
Aftersales Agent in Manchester employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Aftersales Agent role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaints handling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your skills during the interview! Use specific examples from your past experiences to demonstrate how you’ve successfully handled complaints and resolved issues. We want to see how you can bring that expertise to our team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer’s mind. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Aftersales Agent in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Agent role. Highlight your experience in complaints handling and customer service, especially in regulated environments. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent verbal and written skills in your application. Use clear and concise language, and don’t forget to show your empathetic side – it’s key for handling customer complaints!
Highlight Relevant Experience: If you’ve got experience in motor finance or a similar field, make it stand out! We love seeing candidates who understand the industry and can hit the ground running. Don’t shy away from mentioning any specific achievements in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Davies Talent Solutions
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of FCA, DISP, and CRA guidelines. Understanding these regulations will not only show that you're serious about the role but also help you answer questions confidently.
✨Showcase Your Empathy
As an Aftersales Agent, you'll be dealing with customers who may be frustrated or upset. Prepare examples from your past experiences where you've handled difficult conversations with empathy and professionalism. This will demonstrate your ability to connect with customers.
✨Practice Problem-Solving
Expect scenario-based questions during the interview. Think of a few common complaints you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly and effectively.
✨Stay Organised Under Pressure
The role requires managing multiple cases simultaneously, especially during busy periods. Be ready to discuss how you prioritise tasks and manage your time effectively. Sharing specific strategies or tools you use can impress the interviewers.
