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For Companies At a Glance
- Tasks: Resolve customer complaints and build strong relationships in the automotive finance sector.
- Company: Leading specialist automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Dynamic role with a focus on empathy and customer care.
The predicted salary is between 30000 - 42000 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
- You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Aftersales Agent in Helsby employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent in Helsby
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially around customer service and complaints handling. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle complaints effectively, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Agent in Helsby
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about resolving issues and building relationships, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can convey empathy and professionalism in your writing.
Be Detail-Oriented: As a Complaints Specialist, attention to detail is key. In your application, provide examples of how you've successfully managed complaints or resolved issues in the past. This will show us that you can handle the responsibilities of the role effectively.
Highlight Your Problem-Solving Abilities: We want to see how you tackle challenges! Include specific instances where you've investigated a problem and found a solution. This will help us understand your investigative skills and how you approach complex situations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Agent role. Familiarise yourself with the complaints process and the regulations like FCA, DISP, and CRA. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Complaints Specialist, strong communication is key. Prepare examples of how you've effectively resolved issues in the past, whether through phone, email, or written correspondence. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified root causes of problems and suggested improvements. Think about how you can convey your detail-oriented approach and investigative skills, as these are crucial for the role.
✨Prepare for Empathy Questions
Since you'll be dealing with customers, especially vulnerable ones, prepare to answer questions about how you handle sensitive situations. Share examples that highlight your compassion and adaptability, showing that you can maintain professionalism while being empathetic.
