Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate loan options and ensure a smooth onboarding process.
- Company: Leading specialist lender in consumer finance with a dynamic team.
- Benefits: Competitive salary, bonus potential, and excellent training opportunities.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Strong communication skills and experience in fast-paced environments.
- Other info: Supportive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive in a fast-paced environment where you can make a real difference? A leading specialist lender of consumer finance is seeking a passionate and results-oriented Customer Loan Specialist to join our growing team. If you're looking for an exciting way to join the corporate world, this is the perfect opportunity for you.
About the Role: In this exciting role, you'll play a pivotal role in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing affordability, and guiding customers through their loan options.
What You'll Do:
- Verify customer identity and income through thorough due diligence checks.
- Assess financial affordability by analyzing income and expenditure.
- Conduct telephone consultations to establish accurate monthly outgoings.
- Provide clear explanations and complete quotations to empower customers to make informed decisions.
- Actively progress applications through outbound calls.
- Handle customer and dealer inquiries regarding application status.
Who You Are:
- A confident and articulate communicator with strong written and verbal skills.
- A natural problem solver with a keen eye for detail.
- Experienced in a fast-paced, outbound calling environment (ideal).
- Proven ability to work independently and manage your time effectively.
- A team player with a supportive and inclusive approach.
- Experience in a regulated environment (a plus).
- Knowledge of the sub-prime market (highly desirable).
- Minimum GCSE level qualification or equivalent.
What We Offer:
- Bonus potential (£500/month on top of salary).
- Excellent training and development opportunities.
- Supportive and collaborative work environment.
- Opportunity to make a positive impact on customers' lives.
Customer Support Representative employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being articulate is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might give you insider tips or even refer you for the role, which can really help your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your communication skills and any relevant experience in customer support or finance to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for our team. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Representative. Familiarise yourself with customer due diligence, assessing affordability, and guiding customers through loan options. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with customers in the past. This will demonstrate your ability to connect with clients and handle inquiries professionally.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or challenges. Think of real-life examples where you've successfully solved problems, especially in a fast-paced environment. This will showcase your natural problem-solving skills and your ability to think on your feet.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their approach to customer service and teamwork. During the interview, you can mention how your personal values align with theirs, which will show that you’re not just looking for any job, but that you’re genuinely interested in being part of their team.
