Customer Care Agent in Croft

Do you have a passion for helping customers and solving problems? Join a leading specialist automotive finance lender as a Customer Care Agent, where you’ll play a key role in delivering exceptional service and supporting customers through challenging situations.

What You’ll Do

• Provide accurate, professional, and empathetic customer service across all interactions.
• Handle inbound and outbound calls, including queries, complaints, and payment arrangements.
• Manage arrears and repossessions on Hire Purchase agreements.
• Ensure compliance with company policies and regulatory standards.
• Maintain detailed records and manage customer expectations effectively.
• Work towards agreed performance targets and objectives.

What We’re Looking For

• Strong verbal and written communication skills.
• Confident with technology and quick to learn new systems.
• Previous experience in customer service or collections environment.
• Problem‑solving ability and resilience under pressure.
• Knowledge of CCA, SOGA, and FCA regulations (desirable).
• Flexible, proactive, and committed to continuous improvement.

Why Join?

• Be part of a dynamic, supportive team.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Make a real difference by helping customers achieve positive outcomes.

Ready to take the next step?

Apply today and start your journey with a trusted name in automotive finance.

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Location

Manchester, Merseyside, Liverpool, Knutsford, Southport, Winsford, Warrington