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- Tasks: Manage customer complaints and ensure fair resolutions in the automotive finance sector.
- Company: Leading specialist automotive finance lender with a focus on customer satisfaction.
- Benefits: Inclusive work environment, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by helping customers resolve their issues compassionately.
- Qualifications: Strong communication skills and experience with MS Office and CRM systems.
- Other info: Join a supportive team dedicated to delivering excellent customer care.
The predicted salary is between 28800 - 48000 £ per year.
A leading specialist automotive finance lender is seeking a Complaints Specialist to manage the full complaints process, ensuring fair and efficient resolutions. The role requires strong communication skills and the ability to investigate and resolve issues competently, while maintaining accurate records and engaging with customers compassionately. Proficiency in MS Office and CRM systems is preferred. This position offers an inclusive environment focused on customer satisfaction.
Complaints Specialist — Automotive Finance Customer Care employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist — Automotive Finance Customer Care
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing complaints, being able to articulate your thoughts clearly and empathetically is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss these during interviews to demonstrate your competence.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stand out. Plus, it shows you're proactive and keen on joining our inclusive environment focused on customer satisfaction.
We think you need these skills to ace Complaints Specialist — Automotive Finance Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in complaints management and customer care. We want to see how your skills align with the role, so don’t be shy about showcasing your communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive finance sector and how you can contribute to our mission of ensuring fair resolutions for customers.
Showcase Your Tech Skills: Since proficiency in MS Office and CRM systems is preferred, make sure to mention any relevant software experience. We love candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Company Inside Out
Before your interview, do some homework on the automotive finance sector and the specific company you're applying to. Understand their values, mission, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Complaints Specialist, strong communication is key. Prepare examples of how you've effectively resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to engage with customers compassionately.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've investigated and resolved complaints. Think about challenges you've faced and how you approached them. This will showcase your competence in handling issues and your commitment to customer satisfaction.
✨Familiarise Yourself with Relevant Tools
Since proficiency in MS Office and CRM systems is preferred, brush up on these tools before your interview. If you have experience with specific software, be prepared to discuss how you've used it to manage records or improve customer interactions.
