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For Companies At a Glance
- Tasks: Resolve customer complaints and ensure positive outcomes through effective communication.
- Company: Ambitious financial services firm with a focus on growth and customer satisfaction.
- Benefits: Permanent role with competitive salary and opportunities for career advancement.
- Why this job: Make a real difference by helping customers and building lasting relationships.
- Qualifications: Experience in handling complaints, preferably in motor finance, and strong communication skills.
- Other info: Dynamic work environment based in Warrington with a supportive team culture.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client, an ambitious and growing financial services firm, are looking to appoint a pro-active & dynamic Aftersales Agent to support dispute resolution and customers with complaints, effectively resolving issues to ensure a positive customer outcome. THIS IS A PERM ROLE BASED IN WARRINGTON.You’ll engage with customers, introducers and other 3rd parties through a variety of channels – including telephony, email and letters, building rapport and developing relationships with customers and key partners alike. You’ll need to investigate complaints thoroughly, provide regular updates and maintain accurate, detailed records throughout.As a front line role engaging with customers it is vital you manage calls in an effective, efficient and empathetic manner, whilst providing clear, concise & appropriate resolutions in accordance with company policy and regulated guidelines (FCA, DISP, CRA).
If you’re detail oriented, organised, confident on the phone, able to build relationships and have the drive & enthusiasm to succeed then this could be the role for you. You’ll need to have experience in complaints (SQ), preferably within motor finance and used to managing the process from e2e.
Complaints Handler employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephony, make sure you’re comfortable speaking clearly and empathetically. Role-play with a friend or family member to get the hang of handling complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Complaints Handler role. Highlight your experience in handling complaints, especially in financial services, and showcase your ability to build relationships with customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach and how you’ve successfully resolved customer issues in the past.
Showcase Your Communication Skills: Since this role involves engaging with customers through various channels, emphasise your strong communication skills. Give examples of how you've effectively managed calls or written correspondence in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Davies Talent Solutions
✨Know Your Stuff
Make sure you understand the financial services industry, especially around complaints handling. Brush up on relevant regulations like FCA and DISP, as well as common complaint scenarios in motor finance. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Show Empathy
Since this role involves dealing with customers' complaints, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully resolved issues while maintaining a positive relationship with the customer. This will highlight your interpersonal skills and understanding of customer needs.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. You can even ask clarifying questions if needed. This skill is vital for a Complaints Handler, as it shows you value the customer's perspective and are committed to finding the right solution.
✨Be Detail-Oriented
Since the job requires maintaining accurate records, be prepared to discuss how you stay organised and detail-oriented in your work. Bring examples of how you've managed documentation or tracked complaints in previous roles. This will reassure the interviewer that you can handle the administrative side of the job effectively.
