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For Companies At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring fair resolutions.
- Company: Join a leading UK firm in Pensions and Life Assurance.
- Benefits: Earn £26,500 with a 12-month contract and gain valuable industry experience.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in complaints handling is preferred; strong communication skills are essential.
- Other info: Work in Edinburgh office for training, then switch to hybrid model.
The predicted salary is between 21000 - 30000 £ per year.
Job Description
- Managing the full lifecycle of customer complaints, from inital data gather to final response.
- Collaborating with internal teams to gather necessary information and drive complaint resolutions.
- Ensuring compliance with regulatory standards by maintaining accurate records and adhering to best practices.
- Identifying trends in complaints and providing insights to enhance processes and customer experience.
- Delivering excellent customer service at every touchpoint.
About you:
- Complaints experience in financial services or wider regulated markets — Pensions or Life Assurance experience is desirable but not essential.
- A strong communicator, capable of handling complex and sensitive issues with empathy and professionalism.
- A problem-solver with analytical skills and a commitment to delivering fair outcomes.
- You are organised and can manage multiple cases, prioritising workloads effectively.
- You are within commutable distance to Edinburgh.
What can we offer you?
- £26,500
- 12-month fixed term contract
- Valuable experience in the Pensions & Investments space
- Experience with an industry leader committed to delivering outstanding customer service
If you're ready to take the next step in your career and make a real difference in the financial services industry, apply today.
Complaint Handlers - 12 month FTC employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handlers - 12 month FTC
✨Tip Number 1
Familiarise yourself with the complaints process in financial services, especially in pensions and life assurance. Understanding the regulatory guidelines and best practices will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've handled complex or sensitive issues in the past. Being able to articulate your approach to problem-solving will set you apart from other candidates.
✨Tip Number 3
Research common trends in customer complaints within the financial sector. Being able to discuss these trends and suggest potential improvements can highlight your analytical skills and commitment to enhancing customer experience.
✨Tip Number 4
Network with professionals in the financial services industry, particularly those who work in complaints handling. Engaging with them can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace Complaint Handlers - 12 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Complaint Handler. Tailor your application to highlight relevant experience in managing complaints, especially in financial services.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in handling complaints or working in regulated markets. Use specific examples to demonstrate your problem-solving skills and ability to deliver fair outcomes.
Showcase Communication Skills: As a Complaint Handler, strong communication is key. Make sure to illustrate your ability to handle complex issues with empathy and professionalism in your application. Consider including examples of how you've successfully resolved sensitive customer issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for the role of a Complaint Handler.
How to prepare for a job interview at Davies Talent Solutions
✨Understand the Complaints Process
Familiarise yourself with the full lifecycle of customer complaints, as outlined in the job description. Be prepared to discuss how you would manage complaints from initial receipt to final resolution, demonstrating your understanding of regulatory guidelines.
✨Showcase Your Communication Skills
As a Complaint Handler, strong communication is key. Prepare examples of how you've effectively handled complex or sensitive issues in the past, highlighting your ability to empathise and maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified trends in complaints and provided insights for improvement. This will showcase your analytical skills and commitment to delivering fair outcomes for customers.
✨Highlight Organisational Skills
Since the role requires managing multiple cases, prepare to explain how you prioritise workloads and stay organised. Share any tools or methods you use to keep track of your tasks and ensure timely responses.
