Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complaints with empathy, investigating and resolving issues efficiently.
- Company: Join a leading automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Fast-paced role with the chance to develop your career in finance.
The predicted salary is between 28800 - 43200 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
- You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Locations
Aftersales Agent in Cheshire, Warrington employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially around customer service and complaints handling. The more comfortable you are, the better you'll shine when it counts.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. This will demonstrate your ability to handle complaints effectively and build trust with potential employers.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find roles that match your skills and interests. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Aftersales Agent in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Agent role. Highlight your experience in resolving complaints and building customer relationships, as this is key for us at StudySmarter.
Showcase Your Communication Skills: Since strong written communication is essential, use clear and concise language in your application. We want to see how you can convey empathy and professionalism through your writing.
Demonstrate Problem-Solving Abilities: In your application, share specific examples of how you've tackled complaints or issues in the past. We love seeing detail-oriented problem solvers who can think on their feet!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter.
How to prepare for a job interview at Davies Talent Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the automotive finance industry and the specific company you're applying to. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Aftersales Agent, strong communication is key. Prepare examples of how you've successfully resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your empathy and professionalism in handling difficult situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified root causes of issues and implemented solutions. Think about times when you had to investigate a problem thoroughly and how you liaised with different teams to achieve a positive outcome. This will showcase your detail-oriented approach and investigative skills.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle complaints and work under pressure. Practice responding to hypothetical situations, focusing on how you would maintain professionalism and compassion, especially with vulnerable customers. This will help you feel more confident during the interview.
