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For Companies At a Glance
- Tasks: Manage complaints and deliver positive outcomes for customers in the automotive finance sector.
- Company: Join a leading specialist automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Strong communication skills, problem-solving abilities, and proficiency in MS Office and CRM systems.
- Other info: Dynamic role with opportunities to suggest process improvements and escalate complex cases.
The predicted salary is between 30000 - 42000 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Locations
Aftersales Agent in Cheshire, Helsby employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent in Cheshire, Helsby
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. We can’t stress enough how personal connections can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research common complaints scenarios in the automotive finance sector and think about how you’d handle them. We want you to shine by showing off your problem-solving skills and empathy during the interview.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe this small gesture can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s the best way to stay updated on new roles that fit your skills.
We think you need these skills to ace Aftersales Agent in Cheshire, Helsby
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about resolving issues and building relationships, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can convey empathy and professionalism in your writing.
Be Detail-Oriented: As a Complaints Specialist, attention to detail is key. When crafting your application, ensure that you provide specific examples of how you've handled complaints or resolved issues in the past. This will show us that you’re the organised problem solver we’re looking for!
Know the Regulations: Familiarise yourself with FCA, DISP, and CRA regulations before applying. Mentioning your understanding of these in your application can set you apart from other candidates. It shows us that you’re not just interested in the role, but also in doing it right.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the automotive finance lender. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific complaints or challenging customer interactions. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Complaints Specialist, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice explaining complex ideas simply, as this will reflect your capability to communicate with customers effectively.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Share examples of how you've identified root causes of issues and implemented solutions. Emphasise your detail-oriented nature and how it helps you maintain accurate records and improve processes.
