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For Companies At a Glance
- Tasks: Manage complaints and deliver positive outcomes with empathy and professionalism.
- Company: Join a leading specialist automotive finance lender.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Make a real difference by resolving customer issues and improving processes.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Dynamic role with opportunities to work under pressure and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
- You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Locations
Agentes de Lunes a Viernes in Cheshire, Frodsham employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agentes de Lunes a Viernes in Cheshire, Frodsham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to complaints handling. This will help you articulate your problem-solving skills and show off your empathy.
✨Tip Number 3
Research the company! Get to know their values and how they handle customer complaints. This will not only help you tailor your responses but also demonstrate your genuine interest in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Agentes de Lunes a Viernes in Cheshire, Frodsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Specialist role. Highlight your experience in resolving issues and building customer relationships, as this is key to what we’re looking for.
Showcase Your Communication Skills: Since strong written communication is essential, use clear and concise language in your application. We want to see how you can convey information effectively, so don’t hold back on demonstrating your skills!
Highlight Your Problem-Solving Abilities: In your application, share specific examples of how you've tackled complaints or resolved issues in the past. We love seeing candidates who can think critically and provide fair resolutions.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Complaints Specialist. Familiarise yourself with the complaints process and regulations like FCA, DISP, and CRA. This will help you demonstrate your knowledge and show that you're serious about the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively handled customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've identified root causes of issues and suggested improvements. This shows that you’re not just reactive but proactive in resolving complaints and enhancing processes.
✨Stay Organised and Resilient
Prepare to talk about how you manage your time and stay organised under pressure. Share strategies you use to keep track of multiple cases and ensure timely resolutions, as this will reflect your ability to thrive in a fast-paced environment.
