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For Companies At a Glance
- Tasks: Manage complaints with empathy, investigating and resolving issues efficiently.
- Company: Join a leading automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and problem-solving abilities required.
- Other info: Dynamic role with a chance to develop your career in finance.
The predicted salary is between 28800 - 43200 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
- You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Locations
AGENTES DE DESARROLLO LOCAL in Cheshire, Frodsham employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AGENTES DE DESARROLLO LOCAL in Cheshire, Frodsham
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your problem-solving abilities and how you handle complaints with empathy.
✨Tip Number 3
Research the company thoroughly before your interview. Understand their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining us in making a difference in customer relationships.
We think you need these skills to ace AGENTES DE DESARROLLO LOCAL in Cheshire, Frodsham
Some tips for your application 🫡
Showcase Your Communication Skills: Make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can handle complaints with empathy and professionalism, just like we do at StudySmarter.
Be Detail-Oriented: Since the role requires thorough investigation and attention to detail, ensure your application reflects this. Mention any relevant experiences where you've successfully managed complex cases or resolved issues effectively.
Highlight Your Problem-Solving Abilities: We love a good problem solver! In your application, share examples of how you've identified root causes and suggested improvements in past roles. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Davies Talent Solutions
✨Know Your Stuff
Before the interview, make sure you understand the complaints process inside out. Familiarise yourself with FCA, DISP, and CRA regulations, as well as any relevant automotive finance knowledge. This will show that you're not just a good communicator but also knowledgeable about the industry.
✨Showcase Your Empathy
Since the role involves handling complaints, be prepared to demonstrate your empathetic approach. Think of examples where you've resolved issues for customers in a compassionate manner. This will highlight your ability to connect with vulnerable customers and handle sensitive situations.
✨Be Organised and Detail-Oriented
During the interview, emphasise your organisational skills and attention to detail. You might be asked how you manage multiple cases or keep track of records. Share specific strategies you use to stay organised, especially under pressure, to prove you can handle the demands of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Prepare by thinking through potential complaints you might encounter and how you would investigate and resolve them. This will help you articulate your thought process and demonstrate your investigative skills effectively.
