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For Companies At a Glance
- Tasks: Manage complaints and deliver positive outcomes for customers in the automotive finance sector.
- Company: Join a leading specialist automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Why this job: Make a real difference by resolving customer issues and improving processes.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with MS Office and CRM systems.
- Other info: Dynamic role with a chance to work with diverse customers and enhance your professional skills.
The predicted salary is between 30000 - 42000 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Locations
Aftersales Agent in Cheshire, Frodsham employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent in Cheshire, Frodsham
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills in resolving issues and building relationships make you the perfect fit for the Aftersales Agent role.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled complaints or resolved conflicts in the past. This will demonstrate your investigative ability and detail-oriented approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Agent in Cheshire, Frodsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Aftersales Agent role. Highlight your experience in resolving complaints and building customer relationships, as this is key for us at StudySmarter.
Showcase Your Communication Skills: Since strong communication is a must-have, use clear and concise language in your written application. We want to see how you express yourself, so let your personality shine through!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as we value accuracy and professionalism. A polished application shows us you care about the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Aftersales Agent position. Don’t miss out!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Complaints Process Inside Out
Make sure you understand the full complaints process, including how to acknowledge, investigate, and resolve cases. Familiarise yourself with FCA, DISP, and CRA regulations so you can confidently discuss how you would handle complaints in line with these standards.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve resolved issues or built relationships, and be ready to share those stories during the interview.
✨Demonstrate Your Problem-Solving Ability
Be prepared to discuss specific instances where you've identified root causes of problems and suggested improvements. This will show your investigative skills and your ability to think critically under pressure, which are essential for an Aftersales Agent.
✨Emphasise Your Organisational Skills
As an Aftersales Agent, you'll need to manage multiple cases at once. Highlight your organisational strategies and tools you use to keep track of complaints and ensure timely follow-ups. This will reassure the interviewer that you can handle the demands of the role.
