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- Tasks: Support the acquisitions team by securing loans through engaging phone conversations.
- Company: Join a dynamic financial services firm known for its growth and talent development.
- Benefits: Enjoy clear progression opportunities and a supportive work environment.
- Why this job: Perfect for those who thrive on building relationships and want to kickstart their career.
- Qualifications: Experience in telephony or customer service is essential; enthusiasm and confidence are key.
- Other info: This role offers a chance to grow within an expanding business.
The predicted salary is between 28800 - 43200 £ per year.
Our client, an ambitious and growing financial services firm, are looking to recruit two tenacious telephony agents to support the acquisitions team in securing loans for potential new customers.
If you’re confident on the phone, able to build relationships and have the drive & enthusiasm to succeed then this could be the role for you.
You’ll need to have experience in either a telephony / call centre role OR engaging with customers face-to-face in a customer service or sales type environment.
This is an exciting opportunity to develop a career in an expanding business with a demonstrable track record of nurturing and developing talent, providing clear progression opportunities.
Locations
Call Centre Representative (Financial Services) employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative (Financial Services)
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding key terms and concepts will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your phone communication skills. Since this role heavily relies on telephony, consider role-playing scenarios with friends or family to build your confidence and refine your ability to handle various customer interactions.
✨Tip Number 3
Highlight your relationship-building skills. Prepare examples from your past experiences where you've successfully built rapport with customers, as this will be crucial in a call centre environment.
✨Tip Number 4
Research the company culture of the firm you're applying to. Understanding their values and mission can help you tailor your responses in interviews and show that you're a good fit for their team.
We think you need these skills to ace Call Centre Representative (Financial Services)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telephony or customer service roles. Emphasise any achievements in sales or customer engagement to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your confidence on the phone and your ability to build relationships. Mention specific examples of how you've succeeded in similar roles, and express your enthusiasm for the opportunity.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Call Centre Representative, such as communication, problem-solving, and resilience. Use keywords from the job description to align your application with what the company is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Davies Talent Solutions
✨Showcase Your Communication Skills
As a Call Centre Representative, your ability to communicate effectively is crucial. Practice speaking clearly and confidently about your previous experiences, especially those involving customer interactions. Be prepared to demonstrate how you can build rapport over the phone.
✨Understand the Financial Services Sector
Familiarise yourself with basic financial concepts and the services offered by the company. This knowledge will not only impress the interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Interviews for call centre roles often include role-play exercises. Be ready to handle common customer scenarios, such as dealing with complaints or explaining loan options. Practising these situations can help you feel more comfortable and confident during the interview.
✨Demonstrate Your Drive and Enthusiasm
The company is looking for tenacious individuals who are eager to succeed. Share examples of how you've gone above and beyond in previous roles or how you've overcome challenges. Your passion for the role can set you apart from other candidates.
