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For Companies At a Glance
- Tasks: Manage complaints and deliver positive outcomes for customers in the automotive finance sector.
- Company: Leading specialist automotive finance lender with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference by resolving customer issues and building lasting relationships.
- Qualifications: Strong communication skills, problem-solving abilities, and experience with MS Office and CRM systems.
- Other info: Dynamic role with a focus on empathy and adaptability, especially for vulnerable customers.
The predicted salary is between 36000 - 60000 £ per year.
Do you excel at resolving issues and building strong customer relationships? Join a leading specialist automotive finance lender as a Complaints Specialist.
The Role
You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Aftersales Agent employer: Davies Talent Solutions
Contact Detail:
Davies Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent
✨Tip Number 1
Network like a pro! Reach out to people in the automotive finance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills in resolving issues and building relationships make you the perfect fit for the Aftersales Agent role.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've handled complaints or resolved conflicts in the past. This will demonstrate your investigative ability and detail-oriented approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Aftersales Agent role. Highlight your problem-solving abilities and any experience you have in customer service or complaints handling.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved issues in the past and built strong relationships with customers.
Showcase Your Communication Skills: Since strong communication is key, ensure your written application is clear and professional. Use proper grammar and structure to demonstrate your attention to detail and ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're genuinely interested in joining our team!
How to prepare for a job interview at Davies Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Agent role. Familiarise yourself with the complaints process and the key responsibilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Complaints Specialist, strong communication is crucial. Prepare examples of how you've effectively resolved customer issues in the past. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as this will be key during the interview.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've identified root causes of problems and implemented solutions. Think about how you can relate these experiences to the role, especially in terms of handling complaints and suggesting process improvements.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle complaints empathetically and professionally. Think through potential situations you might encounter in the role and how you would approach them, keeping FCA, DISP, and CRA regulations in mind.
