At a Glance
- Tasks: Communicate with clients and process vehicle hire requests efficiently.
- Company: Join the dynamic team at Davies Group in Solihull.
- Benefits: Enjoy flexible working, career development, and great discounts.
- Other info: Full training provided; excellent growth opportunities await you.
- Why this job: Make a difference by helping clients during challenging times.
- Qualifications: Customer service skills; insurance experience is a plus but not required.
The predicted salary is between 24000 - 28000 £ per year.
Davies Group are looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham! This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like:
- Process vehicle hire requests from our corporate clients on the in-house system within agreed SLA’s
- Process bookings of the hire vehicle using the company's preferred supply chain via the in-house system
- Process delivery of the hire vehicle using the company's in-house system
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up-to-date position of claims awaiting hire decisions or hire arrangements
- Provide advice to clients regarding the claim and any additional services offered by the business
- Comply with all technical and regulatory processes and procedures
- Any other duties as commensurate under this role
Knowledge and Abilities:
- Previous experience in a busy administration and customer services role
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage/desirable
- A good overall ability with technology including Microsoft Office packages
Benefits:
- Career Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Metal, Physical Emotional Wellbeing
- Wellbeing centre; move, munch, money mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Vehicle Booking Agent employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Booking Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the insurance or vehicle hire industry. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and third parties, it’s crucial to convey information clearly and sensitively. Role-play scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any other relevant software. Being tech-savvy will help you stand out, especially when processing bookings and managing claims.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining the Davies Group team right from the start.
We think you need these skills to ace Vehicle Booking Agent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Vehicle Booking Agent role. Highlight any relevant customer service experience or skills that match what we're looking for, even if it's from a different industry!
Show Off Your Communication Skills:Since this role involves sensitive communication with clients, be sure to showcase your ability to communicate clearly and empathetically in your application. Use examples that demonstrate how you've handled similar situations in the past.
Be Yourself:We value authenticity! Don’t hesitate to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our team at Davies Group.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can't wait to hear from you!
How to prepare for a job interview at Davies Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Vehicle Booking Agent does. Familiarise yourself with the key responsibilities mentioned in the job description, like processing vehicle hire requests and managing claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves communicating with clients sensitively, think of examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or resolved issues, as this will highlight your ability to thrive in a busy environment.
✨Prepare for Common Interview Questions
Anticipate questions related to problem-solving and organisation, as these are crucial for the role. Practice your responses to questions like 'How do you prioritise your workload?' or 'Can you give an example of a time you solved a problem effectively?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or opportunities for career progression. This shows that you're engaged and eager to learn more about the company and your potential future there.
