At a Glance
- Tasks: Coordinate and book emergency and long-term accommodation for policyholders.
- Company: Join the supportive and people-focused Davies Group.
- Benefits: Enjoy flexible working, 25+ days holiday, and great discounts.
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference by solving accommodation challenges for those in need.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
The predicted salary is between 31500 - 38500 £ per year.
Davies Group are looking for a senior accommodation coordinator to join us who will be responsible for sourcing and booking emergency and long term accommodation and removals and storage for policyholders upon instruction from claims handlers, loss adjusters and direct insurance.
You will take ownership of a diverse caseload, managing your own diarised work in progress (WIP) portfolio and overseeing bookings, extensions, invoices, and ongoing accommodation requirements from start to finish.
A key aspect of the role will involve tackling complex and time‑sensitive situations, identifying practical solutions to accommodation challenges, and resolving issues that may arise.
You will work closely with our supplier network, corporate hotel chains, and estate agencies.
The successful candidate will thrive in a fast‑paced environment, demonstrate strong problem‑solving abilities, and be confident in making informed decisions when managing challenging cases.
You will play a vital role in delivering excellent customer outcomes by finding creative, efficient, and cost‑effective solutions, often under demanding circumstances.
Key Responsibilities
- Actioning accommodation instructions from claims teams via email (data entry onto our system) Dealing with inbound and outbound calls to policyholders, hotels, estate agencies, and our suppliers
- Sourcing and booking accommodation solutions to fit individual requirements
- Appointing our supplier network to deal with accommodation and removals needs and managing preexisting supplier relations
- Creating and issuing payment requests to Accounts, and managing payment runs with specific suppliers
- Creating and issuing invoices and supporting Accounts during absences
- Maintaining contact with the instructing party and policyholder throughout the life cycle of the accommodation
- To act as a role model to all other team members and colleagues following and advocating the Davies business values
- Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
- To support and coach new employees on technical, process and soft skills
- To support the team with ad hoc queries and technical questions
- Actively adhere to and promote the principles of Consumer Duty and treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
- Customer Service
- Microsoft skills
- Excellent problem-solving skills
- Great written and spoken communication skills
- Strong organisational and workload management skills, with the ability to manage a high volume caseload and prioritise
At Davies people are at the heart of all we do, our values state that we succeed together, and it is this that makes the business a great place to work!
You will be valued and supported and receive excellent benefits including but not limited to:
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
- #J-18808-Ljbffr
accommodation coordinator in Stoke employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land accommodation coordinator in Stoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace accommodation coordinator in Stoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Group:Your cover letter is your chance to shine! Tell us why you want to work at Davies Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Group!
How to prepare for a job interview at Davies Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
