At a Glance
- Tasks: Manage vehicle off-hire processes and communicate with customers effectively.
- Company: Davies Group, a supportive and innovative workplace in Birmingham.
- Benefits: Career development, flexible working, and comprehensive wellbeing support.
- Other info: Full training provided; great opportunities for growth and learning.
- Why this job: Join a dynamic team and make a real impact in vehicle management.
- Qualifications: Customer service experience and a proactive attitude are key.
The predicted salary is between 31500 - 38500 £ per year.
Returns Coordinator
Application Deadline
Department
Claims Management
Employment Type
Permanent - Full Time
Location
- Solihull
- Description
Full-Time
37.5 hours per week
Location
Birmingham
Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Birmingham.
This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role.
While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like
- To ensure priority off hires are actioned first to the profit of the business.
- Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.
- Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.
- Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
- Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
- Process off-hires using the company’s preferred supply chain via the in-house system.
- Comply to all technical and regulatory processes and procedures.
- Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
- Complete Supplier Reports and update VRG system.
- Answering telephone calls appropriately and efficiently.
- Reports to be completed to deadline set by Team Leader.
- To action emails sent to our designated Off Hire Inbox.
- Processing of payments
- To assist Team Leader
Knowledge and Abilities
- Previous experience in a busy customer services role.
- Proactive in solving problems and organising own workload.
- A quick learner with a natural ability to understand processes.
- A good overall ability with technology including Microsoft office packages
- A good standard of education
- Must work well within the team and use own initiative
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
- #J-18808-Ljbffr
Returns Coordinator employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Returns Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Group:Your cover letter is your chance to shine! Tell us why you want to work at Davies Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Group!
How to prepare for a job interview at Davies Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
