Davies Group is seeking a Senior Complaint Handler to join its Customer Relations team in a hybrid Preston/Stoke role. You will manage complex, high-risk complaints from investigation through resolution, applying regulatory knowledge to deliver fair, evidence-based outcomes while mentoring others.
You will act within FCA DISP rules, gather and assess evidence, and draft clear responses, aiming to improve customer outcomes and regulatory compliance.
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Senior Complaint Handler - Hybrid (Insurance, Regulatory) in Preston employer: Davies Group
Join a leading legal firm in London that prioritises innovation, collaboration, and professional development. As a Complex Injury Large Loss Lawyer, you will benefit from a competitive salary, hybrid working arrangements, and a comprehensive benefits package including private medical insurance and generous holiday options. This is an excellent opportunity to grow your expertise in high-value litigation within a supportive team environment, making it a rewarding place to advance your career.
